42e83de5b0
- assignment messages when the conversation team is changed - change assignee based on team - move round-robin and assignee logic to concerns
26 lines
670 B
Ruby
26 lines
670 B
Ruby
module RoundRobinHandler
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extend ActiveSupport::Concern
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include Events::Types
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included do
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after_save :run_round_robin
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end
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private
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def run_round_robin
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# Round robin kicks in on conversation create & update
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# run it only when conversation status changes to open
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return unless conversation_status_changed_to_open?
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return unless should_round_robin?
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::RoundRobin::AssignmentService.new(conversation: self).perform
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end
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def should_round_robin?
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return false unless inbox.enable_auto_assignment?
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# run only if assignee is blank or doesn't have access to inbox
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assignee.blank? || inbox.members.exclude?(assignee)
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end
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end
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