53 lines
2.3 KiB
Ruby
53 lines
2.3 KiB
Ruby
class AgentNotifications::ConversationNotificationsMailer < ApplicationMailer
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def conversation_creation(conversation, agent)
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return unless smtp_config_set_or_development?
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@agent = agent
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@conversation = conversation
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subject = "#{@agent.available_name}, A new conversation [ID - #{@conversation.display_id}] has been created in #{@conversation.inbox&.name}."
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@action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
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send_mail_with_liquid(to: @agent.email, subject: subject) and return
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end
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def conversation_assignment(conversation, agent)
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return unless smtp_config_set_or_development?
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@agent = agent
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@conversation = conversation
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subject = "#{@agent.available_name}, A new conversation [ID - #{@conversation.display_id}] has been assigned to you."
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@action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
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send_mail_with_liquid(to: @agent.email, subject: subject) and return
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end
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def conversation_mention(message, agent)
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return unless smtp_config_set_or_development?
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@agent = agent
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@conversation = message.conversation
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subject = "#{@agent.available_name}, You have been mentioned in conversation [ID - #{@conversation.display_id}]"
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@action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
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send_mail_with_liquid(to: @agent.email, subject: subject) and return
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end
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def assigned_conversation_new_message(message, agent)
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return unless smtp_config_set_or_development?
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# Don't spam with email notifications if agent is online
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return if ::OnlineStatusTracker.get_presence(message.account_id, 'User', agent.id)
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@agent = agent
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@conversation = message.conversation
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subject = "#{@agent.available_name}, New message in your assigned conversation [ID - #{@conversation.display_id}]."
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@action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
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send_mail_with_liquid(to: @agent.email, subject: subject) and return
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end
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private
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def liquid_droppables
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super.merge({
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user: @agent,
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conversation: @conversation,
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inbox: @conversation.inbox
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})
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end
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end
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