19 lines
756 B
Ruby
19 lines
756 B
Ruby
FactoryBot.define do
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factory :automation_rule do
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account
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event_name { 'conversation_status_changed' }
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conditions { [{ 'values': ['resolved'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }] }
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actions do
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[
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{
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'action_name' => 'send_email_to_team', 'action_params' => {
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'message' => 'Please pay attention to this conversation, its from high priority customer', 'team_ids' => [1]
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}
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},
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{ 'action_name' => 'assign_team', 'action_params' => [1] },
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{ 'action_name' => 'add_label', 'action_params' => %w[support priority_customer] },
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{ 'action_name' => 'assign_best_agent', 'action_params' => [1, 2, 3, 4] }
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]
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end
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end
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end
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