6998e9aa2d
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
69 lines
2.2 KiB
Ruby
69 lines
2.2 KiB
Ruby
class ApplicationMailbox < ActionMailbox::Base
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include MailboxHelper
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# Last part is the regex for the UUID
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# Eg: email should be something like : reply+6bdc3f4d-0bec-4515-a284-5d916fdde489@domain.com
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REPLY_EMAIL_UUID_PATTERN = /^reply\+([0-9a-f]{8}\b-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-\b[0-9a-f]{12})$/i
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CONVERSATION_MESSAGE_ID_PATTERN = %r{conversation/([a-zA-Z0-9\-]*?)/messages/(\d+?)@(\w+\.\w+)}
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def self.reply_mail?
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proc do |inbound_mail_obj|
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is_a_reply_email = false
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inbound_mail_obj.mail.to&.each do |email|
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is_a_reply_email = true if reply_uuid_mail?(email)
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end
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is_a_reply_email = true if in_reply_to_mail?(inbound_mail_obj, is_a_reply_email)
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is_a_reply_email
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end
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end
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def self.support_mail?
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proc do |inbound_mail_obj|
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is_a_support_email = false
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inbound_mail_obj.mail.to&.each do |email|
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channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase)
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if channel.present?
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is_a_support_email = true
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break
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end
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end
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is_a_support_email
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end
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end
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def self.catch_all_mail?
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proc { |_mail| true }
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end
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# checks if follow this pattern then send it to reply_mailbox
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# <account/#{@account.id}/conversation/#{@conversation.uuid}@#{@account.inbound_email_domain}>
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def self.in_reply_to_mail?(inbound_mail_obj, is_a_reply_email)
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return if is_a_reply_email
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in_reply_to = inbound_mail_obj.mail['In-Reply-To'].value
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return false if in_reply_to.blank?
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return true if in_reply_to.match(CONVERSATION_MESSAGE_ID_PATTERN)
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message = Message.find_by(source_id: in_reply_to)
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return true if message.present?
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false
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end
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# checks if follow this pattern send it to reply_mailbox
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# reply+<conversation-uuid>@<mailer-domain.com>
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def self.reply_uuid_mail?(email)
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conversation_uuid = email.split('@')[0]
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conversation_uuid.match(REPLY_EMAIL_UUID_PATTERN)
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end
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# routing should be defined below the referenced procs
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# routes as a reply to existing conversations
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routing(reply_mail? => :reply)
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# routes as a new conversation in email channel
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routing(support_mail? => :support)
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routing(catch_all_mail? => :default)
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end
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