5e8fd689c9
This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent. Fixes #4305
103 lines
2.7 KiB
Ruby
103 lines
2.7 KiB
Ruby
class V2::ReportBuilder
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include DateRangeHelper
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include ReportHelper
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attr_reader :account, :params
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DEFAULT_GROUP_BY = 'day'.freeze
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def initialize(account, params)
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@account = account
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@params = params
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timezone_offset = (params[:timezone_offset] || 0).to_f
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@timezone = ActiveSupport::TimeZone[timezone_offset]&.name
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end
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def timeseries
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send(params[:metric])
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end
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# For backward compatible with old report
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def build
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if %w[avg_first_response_time avg_resolution_time].include?(params[:metric])
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timeseries.each_with_object([]) do |p, arr|
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arr << { value: p[1], timestamp: p[0].in_time_zone(@timezone).to_i, count: @grouped_values.count[p[0]] }
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end
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else
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timeseries.each_with_object([]) do |p, arr|
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arr << { value: p[1], timestamp: p[0].in_time_zone(@timezone).to_i }
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end
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end
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end
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def summary
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{
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conversations_count: conversations_count.values.sum,
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incoming_messages_count: incoming_messages_count.values.sum,
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outgoing_messages_count: outgoing_messages_count.values.sum,
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avg_first_response_time: avg_first_response_time_summary,
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avg_resolution_time: avg_resolution_time_summary,
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resolutions_count: resolutions_count.values.sum
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}
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end
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def conversation_metrics
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if params[:type].equal?(:account)
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conversations
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else
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agent_metrics
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end
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end
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private
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def inbox
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@inbox ||= account.inboxes.find(params[:id])
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end
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def user
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@user ||= account.users.find(params[:id])
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end
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def label
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@label ||= account.labels.find(params[:id])
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end
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def team
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@team ||= account.teams.find(params[:id])
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end
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def get_grouped_values(object_scope)
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@grouped_values = object_scope.group_by_period(
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params[:group_by] || DEFAULT_GROUP_BY,
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:created_at,
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default_value: 0,
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range: range,
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permit: %w[day week month year],
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time_zone: @timezone
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)
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end
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def agent_metrics
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users = @account.users
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users = users.where(id: params[:user_id]) if params[:user_id].present?
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users.each_with_object([]) do |user, arr|
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@user = user
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arr << {
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user: { id: user.id, name: user.name, thumbnail: user.avatar_url },
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metric: conversations
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}
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end
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end
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def conversations
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@open_conversations = scope.conversations.open
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first_response_count = scope.reporting_events.where(name: 'first_response', conversation_id: @open_conversations.pluck('id')).count
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metric = {
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open: @open_conversations.count,
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unattended: @open_conversations.count - first_response_count
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}
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metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
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metric
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end
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end
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