445 lines
12 KiB
JSON
445 lines
12 KiB
JSON
{
|
|
"REPORT": {
|
|
"HEADER": "Rozmowy",
|
|
"LOADING_CHART": "Ładowanie danych wykresów...",
|
|
"NO_ENOUGH_DATA": "Nie otrzymaliśmy wystarczającej ilości punktów danych, aby wygenerować raport, spróbuj ponownie później.",
|
|
"DOWNLOAD_AGENT_REPORTS": "Pobierz raporty agenta",
|
|
"METRICS": {
|
|
"CONVERSATIONS": {
|
|
"NAME": "Rozmowy",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"INCOMING_MESSAGES": {
|
|
"NAME": "Wiadomości przychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"OUTGOING_MESSAGES": {
|
|
"NAME": "Wiadomości wychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
|
"NAME": "First Response Time",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"NAME": "Czas rozwiązania",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_COUNT": {
|
|
"NAME": "Liczba rozwiązań",
|
|
"DESC": "( łącznie )"
|
|
}
|
|
},
|
|
"DATE_RANGE": [
|
|
{
|
|
"id": 0,
|
|
"name": "Ostatnie 7 dni"
|
|
},
|
|
{
|
|
"id": 1,
|
|
"name": "Ostatnie 30 dni"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"name": "Last 3 months"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"name": "Last 6 months"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"name": "Last year"
|
|
},
|
|
{
|
|
"id": 5,
|
|
"name": "Custom date range"
|
|
}
|
|
],
|
|
"CUSTOM_DATE_RANGE": {
|
|
"CONFIRM": "Apply",
|
|
"PLACEHOLDER": "Select date range"
|
|
},
|
|
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Grupuj według",
|
|
"GROUP_BY_DAY_OPTIONS": [
|
|
{
|
|
"id": 1,
|
|
"groupBy": "Day"
|
|
}
|
|
],
|
|
"GROUP_BY_WEEK_OPTIONS": [
|
|
{
|
|
"id": 1,
|
|
"groupBy": "Day"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"groupBy": "Week"
|
|
}
|
|
],
|
|
"GROUP_BY_MONTH_OPTIONS": [
|
|
{
|
|
"id": 1,
|
|
"groupBy": "Day"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"groupBy": "Week"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"groupBy": "Month"
|
|
}
|
|
],
|
|
"GROUP_BY_YEAR_OPTIONS": [
|
|
{
|
|
"id": 1,
|
|
"groupBy": "Day"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"groupBy": "Week"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"groupBy": "Month"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"groupBy": "Year"
|
|
}
|
|
],
|
|
"BUSINESS_HOURS": "Godziny pracy"
|
|
},
|
|
"AGENT_REPORTS": {
|
|
"HEADER": "Agents Overview",
|
|
"LOADING_CHART": "Ładowanie danych wykresów...",
|
|
"NO_ENOUGH_DATA": "Nie otrzymaliśmy wystarczającej ilości punktów danych, aby wygenerować raport, spróbuj ponownie później.",
|
|
"DOWNLOAD_AGENT_REPORTS": "Pobierz raporty agenta",
|
|
"FILTER_DROPDOWN_LABEL": "Wybierz Agenta",
|
|
"METRICS": {
|
|
"CONVERSATIONS": {
|
|
"NAME": "Rozmowy",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"INCOMING_MESSAGES": {
|
|
"NAME": "Wiadomości przychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"OUTGOING_MESSAGES": {
|
|
"NAME": "Wiadomości wychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
|
"NAME": "First Response Time",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"NAME": "Czas rozwiązania",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_COUNT": {
|
|
"NAME": "Liczba rozwiązań",
|
|
"DESC": "( łącznie )"
|
|
}
|
|
},
|
|
"DATE_RANGE": [
|
|
{
|
|
"id": 0,
|
|
"name": "Ostatnie 7 dni"
|
|
},
|
|
{
|
|
"id": 1,
|
|
"name": "Ostatnie 30 dni"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"name": "Last 3 months"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"name": "Last 6 months"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"name": "Last year"
|
|
},
|
|
{
|
|
"id": 5,
|
|
"name": "Custom date range"
|
|
}
|
|
],
|
|
"CUSTOM_DATE_RANGE": {
|
|
"CONFIRM": "Apply",
|
|
"PLACEHOLDER": "Select date range"
|
|
}
|
|
},
|
|
"LABEL_REPORTS": {
|
|
"HEADER": "Labels Overview",
|
|
"LOADING_CHART": "Ładowanie danych wykresów...",
|
|
"NO_ENOUGH_DATA": "Nie otrzymaliśmy wystarczającej ilości punktów danych, aby wygenerować raport, spróbuj ponownie później.",
|
|
"DOWNLOAD_LABEL_REPORTS": "Download label reports",
|
|
"FILTER_DROPDOWN_LABEL": "Select Label",
|
|
"METRICS": {
|
|
"CONVERSATIONS": {
|
|
"NAME": "Rozmowy",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"INCOMING_MESSAGES": {
|
|
"NAME": "Wiadomości przychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"OUTGOING_MESSAGES": {
|
|
"NAME": "Wiadomości wychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
|
"NAME": "First Response Time",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"NAME": "Czas rozwiązania",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_COUNT": {
|
|
"NAME": "Liczba rozwiązań",
|
|
"DESC": "( łącznie )"
|
|
}
|
|
},
|
|
"DATE_RANGE": [
|
|
{
|
|
"id": 0,
|
|
"name": "Ostatnie 7 dni"
|
|
},
|
|
{
|
|
"id": 1,
|
|
"name": "Ostatnie 30 dni"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"name": "Last 3 months"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"name": "Last 6 months"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"name": "Last year"
|
|
},
|
|
{
|
|
"id": 5,
|
|
"name": "Custom date range"
|
|
}
|
|
],
|
|
"CUSTOM_DATE_RANGE": {
|
|
"CONFIRM": "Apply",
|
|
"PLACEHOLDER": "Select date range"
|
|
}
|
|
},
|
|
"INBOX_REPORTS": {
|
|
"HEADER": "Inbox Overview",
|
|
"LOADING_CHART": "Ładowanie danych wykresów...",
|
|
"NO_ENOUGH_DATA": "Nie otrzymaliśmy wystarczającej ilości punktów danych, aby wygenerować raport, spróbuj ponownie później.",
|
|
"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
|
|
"FILTER_DROPDOWN_LABEL": "Select Inbox",
|
|
"METRICS": {
|
|
"CONVERSATIONS": {
|
|
"NAME": "Rozmowy",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"INCOMING_MESSAGES": {
|
|
"NAME": "Wiadomości przychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"OUTGOING_MESSAGES": {
|
|
"NAME": "Wiadomości wychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
|
"NAME": "First Response Time",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"NAME": "Czas rozwiązania",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_COUNT": {
|
|
"NAME": "Liczba rozwiązań",
|
|
"DESC": "( łącznie )"
|
|
}
|
|
},
|
|
"DATE_RANGE": [
|
|
{
|
|
"id": 0,
|
|
"name": "Ostatnie 7 dni"
|
|
},
|
|
{
|
|
"id": 1,
|
|
"name": "Ostatnie 30 dni"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"name": "Last 3 months"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"name": "Ostatnie 6 miesięcy"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"name": "Ostatni rok"
|
|
},
|
|
{
|
|
"id": 5,
|
|
"name": "Własny zakres dat"
|
|
}
|
|
],
|
|
"CUSTOM_DATE_RANGE": {
|
|
"CONFIRM": "Zastosuj",
|
|
"PLACEHOLDER": "Wybierz zakres dat"
|
|
}
|
|
},
|
|
"TEAM_REPORTS": {
|
|
"HEADER": "Przegląd zespołu",
|
|
"LOADING_CHART": "Ładowanie danych wykresów...",
|
|
"NO_ENOUGH_DATA": "Nie otrzymaliśmy wystarczającej ilości punktów danych, aby wygenerować raport, spróbuj ponownie później.",
|
|
"DOWNLOAD_TEAM_REPORTS": "Pobierz raporty zespołu",
|
|
"FILTER_DROPDOWN_LABEL": "Wybierz zespół",
|
|
"METRICS": {
|
|
"CONVERSATIONS": {
|
|
"NAME": "Rozmowy",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"INCOMING_MESSAGES": {
|
|
"NAME": "Wiadomości przychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"OUTGOING_MESSAGES": {
|
|
"NAME": "Wiadomości wychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
|
"NAME": "First Response Time",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"NAME": "Czas rozwiązania",
|
|
"DESC": "( Średnie )",
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
|
},
|
|
"RESOLUTION_COUNT": {
|
|
"NAME": "Liczba rozwiązań",
|
|
"DESC": "( łącznie )"
|
|
}
|
|
},
|
|
"DATE_RANGE": [
|
|
{
|
|
"id": 0,
|
|
"name": "Ostatnie 7 dni"
|
|
},
|
|
{
|
|
"id": 1,
|
|
"name": "Ostatnie 30 dni"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"name": "Ostatnie 3 miesięcy"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"name": "Ostatnie 6 miesięcy"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"name": "Ostatni rok"
|
|
},
|
|
{
|
|
"id": 5,
|
|
"name": "Własny zakres dat"
|
|
}
|
|
],
|
|
"CUSTOM_DATE_RANGE": {
|
|
"CONFIRM": "Zastosuj",
|
|
"PLACEHOLDER": "Wybierz zakres dat"
|
|
}
|
|
},
|
|
"CSAT_REPORTS": {
|
|
"HEADER": "Raporty CSAT",
|
|
"NO_RECORDS": "Brak dostępnych odpowiedzi na ankietę CSAT.",
|
|
"FILTERS": {
|
|
"AGENTS": {
|
|
"PLACEHOLDER": "Choose Agents"
|
|
}
|
|
},
|
|
"TABLE": {
|
|
"HEADER": {
|
|
"CONTACT_NAME": "Kontakt",
|
|
"AGENT_NAME": "Przypisany Agent",
|
|
"RATING": "Ocena",
|
|
"FEEDBACK_TEXT": "Komentarz do opinii"
|
|
}
|
|
},
|
|
"METRIC": {
|
|
"TOTAL_RESPONSES": {
|
|
"LABEL": "Łącznie odpowiedzi",
|
|
"TOOLTIP": "Całkowita liczba zebranych odpowiedzi"
|
|
},
|
|
"SATISFACTION_SCORE": {
|
|
"LABEL": "Poziom zadowolenia",
|
|
"TOOLTIP": "Całkowita liczba pozytywnych odpowiedzi / Całkowita liczba odpowiedzi * 100"
|
|
},
|
|
"RESPONSE_RATE": {
|
|
"LABEL": "Wskaźnik odpowiedzi",
|
|
"TOOLTIP": "Całkowita liczba odpowiedzi / całkowita liczba wysłanych komunikatów z ankiety CSAT * 100"
|
|
}
|
|
}
|
|
},
|
|
"OVERVIEW_REPORTS": {
|
|
"HEADER": "Overview",
|
|
"LIVE": "Live",
|
|
"ACCOUNT_CONVERSATIONS": {
|
|
"HEADER": "Open Conversations",
|
|
"LOADING_MESSAGE": "Loading conversation metrics...",
|
|
"OPEN": "Otwórz",
|
|
"UNATTENDED": "Unattended",
|
|
"UNASSIGNED": "Nieprzypisane"
|
|
},
|
|
"AGENT_CONVERSATIONS": {
|
|
"HEADER": "Conversations by agents",
|
|
"LOADING_MESSAGE": "Loading agent metrics...",
|
|
"NO_AGENTS": "There are no conversations by agents",
|
|
"TABLE_HEADER": {
|
|
"AGENT": "Agent",
|
|
"OPEN": "OPEN",
|
|
"UNATTENDED": "Unattended",
|
|
"STATUS": "Status"
|
|
}
|
|
},
|
|
"AGENT_STATUS": {
|
|
"HEADER": "Agent status",
|
|
"ONLINE": "Online",
|
|
"BUSY": "Zajęty",
|
|
"OFFLINE": "Offline"
|
|
}
|
|
}
|
|
}
|