Chatwoot/app/finders/conversation_finder.rb
Nithin David Thomas 85b52a1d3f
feat: Add a view for unattended conversations (#5890)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-11-29 08:18:00 -08:00

147 lines
4.1 KiB
Ruby

class ConversationFinder
attr_reader :current_user, :current_account, :params
DEFAULT_STATUS = 'open'.freeze
SORT_OPTIONS = {
latest: 'latest',
sort_on_created_at: 'sort_on_created_at',
last_user_message_at: 'last_user_message_at'
}.with_indifferent_access
# assumptions
# inbox_id if not given, take from all conversations, else specific to inbox
# assignee_type if not given, take 'all'
# conversation_status if not given, take 'open'
# response of this class will be of type
# {conversations: [array of conversations], count: {open: count, resolved: count}}
# params
# assignee_type, inbox_id, :status
def initialize(current_user, params)
@current_user = current_user
@current_account = current_user.account
@params = params
end
def perform
set_up
mine_count, unassigned_count, all_count, = set_count_for_all_conversations
assigned_count = all_count - unassigned_count
filter_by_assignee_type
{
conversations: conversations,
count: {
mine_count: mine_count,
assigned_count: assigned_count,
unassigned_count: unassigned_count,
all_count: all_count
}
}
end
private
def set_up
set_inboxes
set_team
set_assignee_type
find_all_conversations
filter_by_status unless params[:q]
filter_by_team if @team
filter_by_labels if params[:labels]
filter_by_query if params[:q]
end
def set_inboxes
@inbox_ids = if params[:inbox_id]
@current_user.assigned_inboxes.where(id: params[:inbox_id])
else
@current_user.assigned_inboxes.pluck(:id)
end
end
def set_assignee_type
@assignee_type = params[:assignee_type]
end
def set_team
@team = current_account.teams.find(params[:team_id]) if params[:team_id]
end
def find_all_conversations
@conversations = current_account.conversations.where(inbox_id: @inbox_ids)
filter_by_conversation_type if params[:conversation_type]
@conversations
end
def filter_by_assignee_type
case @assignee_type
when 'me'
@conversations = @conversations.assigned_to(current_user)
when 'unassigned'
@conversations = @conversations.unassigned
when 'assigned'
@conversations = @conversations.assigned
end
@conversations
end
def filter_by_conversation_type
case @params[:conversation_type]
when 'mention'
conversation_ids = current_account.mentions.where(user: current_user).pluck(:conversation_id)
@conversations = @conversations.where(id: conversation_ids)
when 'unattended'
@conversations = @conversations.where(first_reply_created_at: nil)
end
@conversations
end
def filter_by_query
allowed_message_types = [Message.message_types[:incoming], Message.message_types[:outgoing]]
@conversations = conversations.joins(:messages).where('messages.content ILIKE :search', search: "%#{params[:q]}%")
.where(messages: { message_type: allowed_message_types }).includes(:messages)
.where('messages.content ILIKE :search', search: "%#{params[:q]}%")
.where(messages: { message_type: allowed_message_types })
end
def filter_by_status
return if params[:status] == 'all'
@conversations = @conversations.where(status: params[:status] || DEFAULT_STATUS)
end
def filter_by_team
@conversations = @conversations.where(team: @team)
end
def filter_by_labels
@conversations = @conversations.tagged_with(params[:labels], any: true)
end
def set_count_for_all_conversations
[
@conversations.assigned_to(current_user).count,
@conversations.unassigned.count,
@conversations.count
]
end
def current_page
params[:page] || 1
end
def conversations
@conversations = @conversations.includes(
:taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :contact_inbox
)
sort_by = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['latest']
@conversations.send(sort_by).page(current_page)
end
end