c54aae21ff
- Move agent availability to the account level
30 lines
795 B
Ruby
30 lines
795 B
Ruby
module AvailabilityStatusable
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extend ActiveSupport::Concern
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def online_presence?
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obj_id = is_a?(Contact) ? id : user_id
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::OnlineStatusTracker.get_presence(account_id, self.class.name, obj_id)
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end
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def availability_status
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if is_a? Contact
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contact_availability_status
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else
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user_availability_status
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end
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end
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private
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def contact_availability_status
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online_presence? ? 'online' : 'offline'
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end
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def user_availability_status
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# we are not considering presence in this case. Just returns the availability
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return availability unless auto_offline
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# availability as a fallback in case the status is not present in redis
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online_presence? ? (::OnlineStatusTracker.get_status(account_id, user_id) || availability) : 'offline'
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end
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end
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