Chatwoot/app/models/inbox.rb
Sojan Jose 2ecb2ca0f0
feat: Enable Capacity Config UI (#5164)
- Enables Capacity Config in UI
- Rewrite auto assignment Logic to consider only online agents

fixes: #4990
2022-08-16 16:58:23 +05:30

147 lines
4.1 KiB
Ruby

# frozen_string_literal: true
# == Schema Information
#
# Table name: inboxes
#
# id :integer not null, primary key
# allow_messages_after_resolved :boolean default(TRUE)
# auto_assignment_config :jsonb
# channel_type :string
# csat_survey_enabled :boolean default(FALSE)
# email_address :string
# enable_auto_assignment :boolean default(TRUE)
# enable_email_collect :boolean default(TRUE)
# greeting_enabled :boolean default(FALSE)
# greeting_message :string
# name :string not null
# out_of_office_message :string
# timezone :string default("UTC")
# working_hours_enabled :boolean default(FALSE)
# created_at :datetime not null
# updated_at :datetime not null
# account_id :integer not null
# channel_id :integer not null
#
# Indexes
#
# index_inboxes_on_account_id (account_id)
#
class Inbox < ApplicationRecord
include Reportable
include Avatarable
include OutOfOffisable
# Not allowing characters:
validates :name, presence: true
validates :name, if: :check_channel_type?, format: { with: %r{^^\b[^/\\<>@]*\b$}, multiline: true,
message: I18n.t('errors.inboxes.validations.name') }
validates :account_id, presence: true
validates :timezone, inclusion: { in: TZInfo::Timezone.all_identifiers }
validate :ensure_valid_max_assignment_limit
belongs_to :account
belongs_to :channel, polymorphic: true, dependent: :destroy
has_many :campaigns, dependent: :destroy_async
has_many :contact_inboxes, dependent: :destroy_async
has_many :contacts, through: :contact_inboxes
has_many :inbox_members, dependent: :destroy_async
has_many :members, through: :inbox_members, source: :user
has_many :conversations, dependent: :destroy_async
has_many :messages, through: :conversations
has_one :agent_bot_inbox, dependent: :destroy_async
has_one :agent_bot, through: :agent_bot_inbox
has_many :webhooks, dependent: :destroy_async
has_many :hooks, dependent: :destroy_async, class_name: 'Integrations::Hook'
after_destroy :delete_round_robin_agents
scope :order_by_name, -> { order('lower(name) ASC') }
def add_member(user_id)
member = inbox_members.new(user_id: user_id)
member.save!
end
def remove_member(user_id)
member = inbox_members.find_by!(user_id: user_id)
member.try(:destroy)
end
def facebook?
channel_type == 'Channel::FacebookPage'
end
def web_widget?
channel_type == 'Channel::WebWidget'
end
def api?
channel_type == 'Channel::Api'
end
def email?
channel_type == 'Channel::Email'
end
def twilio?
channel_type == 'Channel::TwilioSms'
end
def twitter?
channel_type == 'Channel::TwitterProfile'
end
def whatsapp?
channel_type == 'Channel::Whatsapp'
end
def inbox_type
channel.name
end
def webhook_data
{
id: id,
name: name
}
end
def callback_webhook_url
case channel_type
when 'Channel::TwilioSms'
"#{ENV.fetch('FRONTEND_URL', nil)}/twilio/callback"
when 'Channel::Sms'
"#{ENV.fetch('FRONTEND_URL', nil)}/webhooks/sms/#{channel.phone_number.delete_prefix('+')}"
when 'Channel::Line'
"#{ENV.fetch('FRONTEND_URL', nil)}/webhooks/line/#{channel.line_channel_id}"
when 'Channel::Whatsapp'
"#{ENV.fetch('FRONTEND_URL', nil)}/webhooks/whatsapp/#{channel.phone_number}"
end
end
def member_ids_with_assignment_capacity
members.ids
end
private
def ensure_valid_max_assignment_limit
# overridden in enterprise/app/models/enterprise/inbox.rb
end
def delete_round_robin_agents
::AutoAssignment::InboxRoundRobinService.new(inbox: self).clear_queue
end
def check_channel_type?
['Channel::Email', 'Channel::Api', 'Channel::WebWidget'].include?(channel_type)
end
end
Inbox.prepend_mod_with('Inbox')