297 lines
9.4 KiB
Ruby
297 lines
9.4 KiB
Ruby
# == Schema Information
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#
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# Table name: conversations
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#
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# id :integer not null, primary key
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# additional_attributes :jsonb
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# agent_last_seen_at :datetime
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# assignee_last_seen_at :datetime
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# contact_last_seen_at :datetime
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# custom_attributes :jsonb
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# first_reply_created_at :datetime
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# identifier :string
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# last_activity_at :datetime not null
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# snoozed_until :datetime
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# status :integer default("open"), not null
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# uuid :uuid not null
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :integer not null
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# assignee_id :integer
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# campaign_id :bigint
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# contact_id :bigint
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# contact_inbox_id :bigint
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# display_id :integer not null
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# inbox_id :integer not null
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# team_id :bigint
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#
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# Indexes
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#
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# index_conversations_on_account_id (account_id)
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# index_conversations_on_account_id_and_display_id (account_id,display_id) UNIQUE
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# index_conversations_on_assignee_id_and_account_id (assignee_id,account_id)
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# index_conversations_on_campaign_id (campaign_id)
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# index_conversations_on_contact_id (contact_id)
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# index_conversations_on_contact_inbox_id (contact_inbox_id)
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# index_conversations_on_first_reply_created_at (first_reply_created_at)
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# index_conversations_on_inbox_id (inbox_id)
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# index_conversations_on_last_activity_at (last_activity_at)
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# index_conversations_on_status_and_account_id (status,account_id)
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# index_conversations_on_team_id (team_id)
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# index_conversations_on_uuid (uuid) UNIQUE
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#
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class Conversation < ApplicationRecord
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include Labelable
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include AssignmentHandler
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include AutoAssignmentHandler
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include ActivityMessageHandler
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include UrlHelper
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include SortHandler
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include PgSearch::Model
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include MultiSearchableHelpers
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multisearchable(
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against: [:display_id, :name, :email, :phone_number],
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additional_attributes: ->(conversation) { { conversation_id: conversation.id, account_id: conversation.account_id } }
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)
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validates :account_id, presence: true
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validates :inbox_id, presence: true
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before_validation :validate_additional_attributes
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validates :additional_attributes, jsonb_attributes_length: true
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validates :custom_attributes, jsonb_attributes_length: true
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validates :uuid, uniqueness: true
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validate :validate_referer_url
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enum status: { open: 0, resolved: 1, pending: 2, snoozed: 3 }
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scope :unassigned, -> { where(assignee_id: nil) }
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scope :assigned, -> { where.not(assignee_id: nil) }
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scope :assigned_to, ->(agent) { where(assignee_id: agent.id) }
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scope :resolvable, lambda { |auto_resolve_duration|
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return [] if auto_resolve_duration.to_i.zero?
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open.where('last_activity_at < ? ', Time.now.utc - auto_resolve_duration.days)
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}
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scope :last_user_message_at, lambda {
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joins(
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"INNER JOIN (#{last_messaged_conversations.to_sql}) AS grouped_conversations
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ON grouped_conversations.conversation_id = conversations.id"
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).sort_on_last_user_message_at
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}
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belongs_to :account
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belongs_to :inbox
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belongs_to :assignee, class_name: 'User', optional: true
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belongs_to :contact
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belongs_to :contact_inbox
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belongs_to :team, optional: true
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belongs_to :campaign, optional: true
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has_many :mentions, dependent: :destroy_async
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has_many :messages, dependent: :destroy_async, autosave: true
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has_one :csat_survey_response, dependent: :destroy_async
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has_many :notifications, as: :primary_actor, dependent: :destroy_async
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before_save :ensure_snooze_until_reset
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before_create :mark_conversation_pending_if_bot
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after_update_commit :execute_after_update_commit_callbacks
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after_create_commit :notify_conversation_creation
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after_create_commit :update_contact_search_document, if: :contact_id?
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after_commit :set_display_id, unless: :display_id?
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delegate :auto_resolve_duration, to: :account
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delegate :name, :email, :phone_number, to: :contact
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def can_reply?
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channel = inbox&.channel
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return can_reply_on_instagram? if additional_attributes['type'] == 'instagram_direct_message'
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return true unless channel&.messaging_window_enabled?
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messaging_window = inbox.api? ? channel.additional_attributes['agent_reply_time_window'].to_i : 24
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last_message_in_messaging_window?(messaging_window)
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end
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def last_incoming_message
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messages&.incoming&.last
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end
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def last_message_in_messaging_window?(time)
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return false if last_incoming_message.nil?
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Time.current < last_incoming_message.created_at + time.hours
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end
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def can_reply_on_instagram?
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global_config = GlobalConfig.get('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT')
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return false if last_incoming_message.nil?
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if global_config['ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT']
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Time.current < last_incoming_message.created_at + 7.days
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else
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last_message_in_messaging_window?(24)
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end
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end
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def update_assignee(agent = nil)
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update!(assignee: agent)
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end
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def toggle_status
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# FIXME: implement state machine with aasm
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self.status = open? ? :resolved : :open
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self.status = :open if pending? || snoozed?
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save
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end
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def mute!
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resolved!
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Redis::Alfred.setex(mute_key, 1, mute_period)
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create_muted_message
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end
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def unmute!
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Redis::Alfred.delete(mute_key)
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create_unmuted_message
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end
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def muted?
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Redis::Alfred.get(mute_key).present?
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end
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def unread_messages
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messages.unread_since(agent_last_seen_at)
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end
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def unread_incoming_messages
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messages.incoming.unread_since(agent_last_seen_at)
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end
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def push_event_data
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Conversations::EventDataPresenter.new(self).push_data
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end
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def lock_event_data
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Conversations::EventDataPresenter.new(self).lock_data
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end
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def webhook_data
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Conversations::EventDataPresenter.new(self).push_data
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end
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def notifiable_assignee_change?
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return false unless saved_change_to_assignee_id?
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return false if assignee_id.blank?
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return false if self_assign?(assignee_id)
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true
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end
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def tweet?
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inbox.inbox_type == 'Twitter' && additional_attributes['type'] == 'tweet'
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end
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def recent_messages
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messages.chat.last(5)
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end
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private
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def execute_after_update_commit_callbacks
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notify_status_change
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create_activity
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notify_conversation_updation
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end
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def ensure_snooze_until_reset
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self.snoozed_until = nil unless snoozed?
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end
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def validate_additional_attributes
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self.additional_attributes = {} unless additional_attributes.is_a?(Hash)
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end
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def mark_conversation_pending_if_bot
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# TODO: make this an inbox config instead of assuming bot conversations should start as pending
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self.status = :pending if inbox.active_bot?
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end
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def notify_conversation_creation
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dispatcher_dispatch(CONVERSATION_CREATED)
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end
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def notify_conversation_updation
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return unless previous_changes.keys.present? && (previous_changes.keys & %w[team_id assignee_id status snoozed_until
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custom_attributes label_list first_reply_created_at]).present?
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dispatcher_dispatch(CONVERSATION_UPDATED, previous_changes)
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end
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def self_assign?(assignee_id)
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assignee_id.present? && Current.user&.id == assignee_id
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end
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def set_display_id
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reload
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end
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def notify_status_change
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{
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CONVERSATION_OPENED => -> { saved_change_to_status? && open? },
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CONVERSATION_RESOLVED => -> { saved_change_to_status? && resolved? },
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CONVERSATION_STATUS_CHANGED => -> { saved_change_to_status? },
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CONVERSATION_READ => -> { saved_change_to_contact_last_seen_at? },
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CONVERSATION_CONTACT_CHANGED => -> { saved_change_to_contact_id? }
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}.each do |event, condition|
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condition.call && dispatcher_dispatch(event, status_change)
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end
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end
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def dispatcher_dispatch(event_name, changed_attributes = nil)
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Rails.configuration.dispatcher.dispatch(event_name, Time.zone.now, conversation: self, notifiable_assignee_change: notifiable_assignee_change?,
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changed_attributes: changed_attributes,
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performed_by: Current.executed_by)
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end
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def conversation_status_changed_to_open?
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return false unless open?
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# saved_change_to_status? method only works in case of update
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return true if previous_changes.key?(:id) || saved_change_to_status?
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end
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def create_label_change(user_name)
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return unless user_name
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previous_labels, current_labels = previous_changes[:label_list]
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return unless (previous_labels.is_a? Array) && (current_labels.is_a? Array)
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dispatcher_dispatch(CONVERSATION_UPDATED, previous_changes)
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create_label_added(user_name, current_labels - previous_labels)
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create_label_removed(user_name, previous_labels - current_labels)
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end
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def mute_key
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format(Redis::RedisKeys::CONVERSATION_MUTE_KEY, id: id)
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end
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def mute_period
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6.hours
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end
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def validate_referer_url
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return unless additional_attributes['referer']
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self['additional_attributes']['referer'] = nil unless url_valid?(additional_attributes['referer'])
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end
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# creating db triggers
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trigger.before(:insert).for_each(:row) do
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"NEW.display_id := nextval('conv_dpid_seq_' || NEW.account_id);"
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end
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end
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