38 lines
1.3 KiB
Text
38 lines
1.3 KiB
Text
<%=
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CSV.generate_line([
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I18n.t('reports.csat.headers.agent_name'),
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I18n.t('reports.csat.headers.rating'),
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I18n.t('reports.csat.headers.feedback'),
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I18n.t('reports.csat.headers.contact_name'),
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I18n.t('reports.csat.headers.contact_email_address'),
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I18n.t('reports.csat.headers.contact_phone_number'),
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I18n.t('reports.csat.headers.link_to_the_conversation'),
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I18n.t('reports.csat.headers.recorded_at')
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])
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-%>
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<% @csat_survey_responses.each do |csat_response| %>
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<% assigned_agent = csat_response.assigned_agent %>
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<% contact = csat_response.contact %>
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<% conversation = csat_response.conversation %>
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<%=
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CSV.generate_line([
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assigned_agent ? "#{assigned_agent.name} (#{assigned_agent.email})" : nil,
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csat_response.rating,
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csat_response.feedback_message.present? ? csat_response.feedback_message : nil,
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contact&.name.present? ? contact&.name: nil,
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contact&.email.present? ? contact&.email: nil,
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contact&.phone_number.present? ? contact&.phone_number: nil,
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conversation ? app_account_conversation_url(account_id: Current.account.id, id: conversation.display_id): nil,
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csat_response.created_at,
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])
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-%>
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<% end %>
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<%=
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CSV.generate_line([
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I18n.t(
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'reports.period',
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since: Date.strptime(params[:since], '%s'),
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until: Date.strptime(params[:until], '%s')
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)
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])
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-%>
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