124 lines
2.7 KiB
Ruby
124 lines
2.7 KiB
Ruby
class V2::ReportBuilder
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include DateRangeHelper
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attr_reader :account, :params
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DEFAULT_GROUP_BY = 'day'.freeze
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def initialize(account, params)
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@account = account
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@params = params
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timezone_offset = (params[:timezone_offset] || 0).to_f
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@timezone = ActiveSupport::TimeZone[timezone_offset]&.name
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end
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def timeseries
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send(params[:metric])
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end
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# For backward compatible with old report
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def build
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timeseries.each_with_object([]) do |p, arr|
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arr << { value: p[1], timestamp: p[0].to_time.to_i }
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end
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end
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def summary
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{
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conversations_count: conversations_count.values.sum,
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incoming_messages_count: incoming_messages_count.values.sum,
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outgoing_messages_count: outgoing_messages_count.values.sum,
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avg_first_response_time: avg_first_response_time_summary,
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avg_resolution_time: avg_resolution_time_summary,
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resolutions_count: resolutions_count.values.sum
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}
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end
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private
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def scope
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case params[:type]
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when :account
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account
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when :inbox
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inbox
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when :agent
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user
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when :label
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label
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when :team
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team
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end
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end
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def inbox
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@inbox ||= account.inboxes.find(params[:id])
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end
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def user
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@user ||= account.users.find(params[:id])
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end
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def label
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@label ||= account.labels.find(params[:id])
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end
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def team
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@team ||= account.teams.find(params[:id])
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end
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def get_grouped_values(object_scope)
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object_scope.group_by_period(
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params[:group_by] || DEFAULT_GROUP_BY,
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:created_at,
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default_value: 0,
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range: range,
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permit: %w[day week month year],
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time_zone: @timezone
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)
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end
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def conversations_count
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(get_grouped_values scope.conversations).count
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end
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def incoming_messages_count
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(get_grouped_values scope.messages.incoming.unscope(:order)).count
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end
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def outgoing_messages_count
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(get_grouped_values scope.messages.outgoing.unscope(:order)).count
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end
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def resolutions_count
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(get_grouped_values scope.conversations.resolved).count
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end
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def avg_first_response_time
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(get_grouped_values scope.reporting_events.where(name: 'first_response')).average(:value)
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end
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def avg_resolution_time
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(get_grouped_values scope.reporting_events.where(name: 'conversation_resolved')).average(:value)
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end
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def avg_resolution_time_summary
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avg_rt = scope.reporting_events
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.where(name: 'conversation_resolved', created_at: range)
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.average(:value)
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return 0 if avg_rt.blank?
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avg_rt
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end
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def avg_first_response_time_summary
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avg_frt = scope.reporting_events
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.where(name: 'first_response', created_at: range)
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.average(:value)
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return 0 if avg_frt.blank?
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avg_frt
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end
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end
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