24e6a92297
This change allows the user to configure both IMAP and SMTP for an email inbox. IMAP enables the user to see emails in Chatwoot. And user can use SMTP to reply to an email conversation. Users can use the default settings to send and receive emails for email inboxes if both IMAP and SMTP are disabled. Fixes #2520
84 lines
3 KiB
Ruby
84 lines
3 KiB
Ruby
class SupportMailbox < ApplicationMailbox
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attr_accessor :channel, :account, :inbox, :conversation, :processed_mail
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before_processing :find_channel,
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:load_account,
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:load_inbox,
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:decorate_mail
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def process
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# prevent loop from chatwoot notification emails
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return if notification_email_from_chatwoot?
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ActiveRecord::Base.transaction do
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find_or_create_contact
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find_or_create_conversation
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create_message
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add_attachments_to_message
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end
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end
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private
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def find_channel
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mail.to.each do |email|
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@channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase)
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break if @channel.present?
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end
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raise 'Email channel/inbox not found' if @channel.nil?
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@channel
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end
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def load_account
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@account = @channel.account
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end
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def load_inbox
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@inbox = @channel.inbox
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end
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def decorate_mail
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@processed_mail = MailPresenter.new(mail, @account)
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end
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def find_conversation_by_in_reply_to
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return if in_reply_to.blank?
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@account.conversations.where("additional_attributes->>'in_reply_to' = ?", in_reply_to).first
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end
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def in_reply_to
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mail['In-Reply-To'].try(:value)
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end
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def find_or_create_conversation
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@conversation = find_conversation_by_in_reply_to || ::Conversation.create!({
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account_id: @account.id,
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inbox_id: @inbox.id,
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contact_id: @contact.id,
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contact_inbox_id: @contact_inbox.id,
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additional_attributes: {
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in_reply_to: in_reply_to,
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source: 'email',
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mail_subject: @processed_mail.subject,
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initiated_at: {
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timestamp: Time.now.utc
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}
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}
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})
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end
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def find_or_create_contact
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@contact = @inbox.contacts.find_by(email: @processed_mail.original_sender)
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if @contact.present?
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@contact_inbox = ContactInbox.find_by(inbox: @inbox, contact: @contact)
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else
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create_contact
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end
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end
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def identify_contact_name
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processed_mail.sender_name || processed_mail.from.first.split('@').first
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end
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end
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