258 lines
7.4 KiB
Ruby
258 lines
7.4 KiB
Ruby
# == Schema Information
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#
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# Table name: conversations
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#
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# id :integer not null, primary key
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# additional_attributes :jsonb
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# agent_last_seen_at :datetime
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# contact_last_seen_at :datetime
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# identifier :string
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# last_activity_at :datetime not null
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# locked :boolean default(FALSE)
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# status :integer default("open"), not null
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# uuid :uuid not null
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :integer not null
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# assignee_id :integer
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# contact_id :bigint
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# contact_inbox_id :bigint
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# display_id :integer not null
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# inbox_id :integer not null
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#
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# Indexes
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#
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# index_conversations_on_account_id (account_id)
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# index_conversations_on_account_id_and_display_id (account_id,display_id) UNIQUE
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# index_conversations_on_contact_inbox_id (contact_inbox_id)
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#
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# Foreign Keys
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#
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# fk_rails_... (contact_inbox_id => contact_inboxes.id)
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#
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class Conversation < ApplicationRecord
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validates :account_id, presence: true
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validates :inbox_id, presence: true
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enum status: { open: 0, resolved: 1, bot: 2 }
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scope :latest, -> { order(last_activity_at: :desc) }
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scope :unassigned, -> { where(assignee_id: nil) }
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scope :assigned_to, ->(agent) { where(assignee_id: agent.id) }
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belongs_to :account
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belongs_to :inbox
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belongs_to :assignee, class_name: 'User', optional: true
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belongs_to :contact
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belongs_to :contact_inbox
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has_many :messages, dependent: :destroy, autosave: true
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before_create :set_bot_conversation
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before_create :set_display_id, unless: :display_id?
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# wanted to change this to after_update commit. But it ended up creating a loop
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# reinvestigate in future and identity the implications
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after_update :notify_status_change, :create_activity
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after_create_commit :notify_conversation_creation
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after_save :run_round_robin
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acts_as_taggable_on :labels
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def can_reply?
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return true unless inbox&.channel&.has_24_hour_messaging_window?
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last_incoming_message = messages.incoming.last
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return false if last_incoming_message.nil?
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Time.current < last_incoming_message.created_at + 24.hours
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end
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def update_assignee(agent = nil)
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update!(assignee: agent)
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end
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def update_labels(labels = nil)
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update!(label_list: labels)
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end
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def toggle_status
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# FIXME: implement state machine with aasm
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self.status = open? ? :resolved : :open
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self.status = :open if bot?
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save
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end
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def mute!
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resolved!
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Redis::Alfred.setex(mute_key, 1, mute_period)
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end
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def unmute!
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Redis::Alfred.delete(mute_key)
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end
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def muted?
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!Redis::Alfred.get(mute_key).nil?
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end
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def lock!
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update!(locked: true)
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end
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def unlock!
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update!(locked: false)
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end
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def unread_messages
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messages.unread_since(agent_last_seen_at)
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end
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def unread_incoming_messages
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messages.incoming.unread_since(agent_last_seen_at)
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end
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def push_event_data
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Conversations::EventDataPresenter.new(self).push_data
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end
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def lock_event_data
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Conversations::EventDataPresenter.new(self).lock_data
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end
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def webhook_data
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Conversations::EventDataPresenter.new(self).push_data
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end
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def notifiable_assignee_change?
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return false if self_assign?(assignee_id)
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return false unless saved_change_to_assignee_id?
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return false if assignee_id.blank?
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true
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end
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private
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def set_bot_conversation
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self.status = :bot if inbox.agent_bot_inbox&.active?
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end
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def notify_conversation_creation
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dispatcher_dispatch(CONVERSATION_CREATED)
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end
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def self_assign?(assignee_id)
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assignee_id.present? && Current.user&.id == assignee_id
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end
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def set_display_id
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self.display_id = loop do
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next_display_id = account.conversations.maximum('display_id').to_i + 1
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break next_display_id unless account.conversations.exists?(display_id: next_display_id)
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end
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end
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def create_activity
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return unless Current.user
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user_name = Current.user&.available_name
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create_status_change_message(user_name) if saved_change_to_status?
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create_assignee_change(user_name) if saved_change_to_assignee_id?
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create_label_change(user_name) if saved_change_to_label_list?
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end
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def activity_message_params(content)
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{ account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content }
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end
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def notify_status_change
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{
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CONVERSATION_OPENED => -> { saved_change_to_status? && open? },
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CONVERSATION_RESOLVED => -> { saved_change_to_status? && resolved? },
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CONVERSATION_READ => -> { saved_change_to_contact_last_seen_at? },
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CONVERSATION_LOCK_TOGGLE => -> { saved_change_to_locked? },
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ASSIGNEE_CHANGED => -> { saved_change_to_assignee_id? },
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CONVERSATION_CONTACT_CHANGED => -> { saved_change_to_contact_id? }
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}.each do |event, condition|
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condition.call && dispatcher_dispatch(event)
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end
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end
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def dispatcher_dispatch(event_name)
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Rails.configuration.dispatcher.dispatch(event_name, Time.zone.now, conversation: self)
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end
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def should_round_robin?
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return false unless inbox.enable_auto_assignment?
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# run only if assignee is blank or doesn't have access to inbox
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assignee.blank? || inbox.members.exclude?(assignee)
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end
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def conversation_status_changed_to_open?
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return false unless open?
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# saved_change_to_status? method only works in case of update
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return true if previous_changes.key?(:id) || saved_change_to_status?
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end
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def run_round_robin
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# Round robin kicks in on conversation create & update
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# run it only when conversation status changes to open
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return unless conversation_status_changed_to_open?
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return unless should_round_robin?
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::RoundRobin::AssignmentService.new(conversation: self).perform
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end
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def create_status_change_message(user_name)
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content = I18n.t("conversations.activity.status.#{status}", user_name: user_name)
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messages.create(activity_message_params(content))
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end
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def create_assignee_change(user_name)
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params = { assignee_name: assignee&.available_name, user_name: user_name }.compact
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key = assignee_id ? 'assigned' : 'removed'
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key = 'self_assigned' if self_assign? assignee_id
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content = I18n.t("conversations.activity.assignee.#{key}", **params)
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messages.create(activity_message_params(content))
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end
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def create_label_change(user_name)
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previous_labels, current_labels = previous_changes[:label_list]
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return unless (previous_labels.is_a? Array) && (current_labels.is_a? Array)
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create_label_added(user_name, current_labels - previous_labels)
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create_label_removed(user_name, previous_labels - current_labels)
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end
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def create_label_added(user_name, labels = [])
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return unless labels.size.positive?
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params = { user_name: user_name, labels: labels.join(', ') }
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content = I18n.t('conversations.activity.labels.added', **params)
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messages.create(activity_message_params(content))
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end
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def create_label_removed(user_name, labels = [])
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return unless labels.size.positive?
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params = { user_name: user_name, labels: labels.join(', ') }
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content = I18n.t('conversations.activity.labels.removed', **params)
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messages.create(activity_message_params(content))
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end
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def mute_key
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format('CONVERSATION::%<id>d::MUTED', id: id)
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end
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def mute_period
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6.hours
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end
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end
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