90 lines
2.2 KiB
JSON
90 lines
2.2 KiB
JSON
{
|
|
"REPORT": {
|
|
"HEADER": "Overview",
|
|
"LOADING_CHART": "Ładowanie danych wykresów...",
|
|
"NO_ENOUGH_DATA": "Nie otrzymaliśmy wystarczającej ilości punktów danych, aby wygenerować raport, spróbuj ponownie później.",
|
|
"DOWNLOAD_AGENT_REPORTS": "Pobierz raporty agenta",
|
|
"METRICS": {
|
|
"CONVERSATIONS": {
|
|
"NAME": "Rozmowy",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"INCOMING_MESSAGES": {
|
|
"NAME": "Wiadomości przychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"OUTGOING_MESSAGES": {
|
|
"NAME": "Wiadomości wychodzące",
|
|
"DESC": "( łącznie )"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
|
"NAME": "Czas pierwszej odpowiedzi",
|
|
"DESC": "( Średnie )"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"NAME": "Czas rozwiązania",
|
|
"DESC": "( Średnie )"
|
|
},
|
|
"RESOLUTION_COUNT": {
|
|
"NAME": "Liczba rozwiązań",
|
|
"DESC": "( łącznie )"
|
|
}
|
|
},
|
|
"DATE_RANGE": [
|
|
{
|
|
"id": 0,
|
|
"name": "Ostatnie 7 dni"
|
|
},
|
|
{
|
|
"id": 1,
|
|
"name": "Ostatnie 30 dni"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"name": "Last 3 months"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"name": "Last 6 months"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"name": "Last year"
|
|
},
|
|
{
|
|
"id": 5,
|
|
"name": "Custom date range"
|
|
}
|
|
],
|
|
"CUSTOM_DATE_RANGE": {
|
|
"CONFIRM": "Apply",
|
|
"PLACEHOLDER": "Select date range"
|
|
}
|
|
},
|
|
"CSAT_REPORTS": {
|
|
"HEADER": "CSAT Reports",
|
|
"NO_RECORDS": "There are no CSAT survey responses available.",
|
|
"TABLE": {
|
|
"HEADER": {
|
|
"CONTACT_NAME": "Contact",
|
|
"AGENT_NAME": "Assigned agent",
|
|
"RATING": "Rating",
|
|
"FEEDBACK_TEXT": "Feedback comment"
|
|
}
|
|
},
|
|
"METRIC": {
|
|
"TOTAL_RESPONSES": {
|
|
"LABEL": "Total responses",
|
|
"TOOLTIP": "Total number of responses collected"
|
|
},
|
|
"SATISFACTION_SCORE": {
|
|
"LABEL": "Satisfaction score",
|
|
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
|
|
},
|
|
"RESPONSE_RATE": {
|
|
"LABEL": "Response rate",
|
|
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
|
|
}
|
|
}
|
|
}
|
|
}
|