118 lines
2.8 KiB
Ruby
118 lines
2.8 KiB
Ruby
class V2::ReportBuilder
|
|
include DateRangeHelper
|
|
attr_reader :account, :params
|
|
|
|
def initialize(account, params)
|
|
@account = account
|
|
@params = params
|
|
end
|
|
|
|
def timeseries
|
|
send(params[:metric])
|
|
end
|
|
|
|
# For backward compatible with old report
|
|
def build
|
|
timeseries.each_with_object([]) do |p, arr|
|
|
arr << { value: p[1], timestamp: p[0].to_time.to_i }
|
|
end
|
|
end
|
|
|
|
def summary
|
|
{
|
|
conversations_count: conversations_count.values.sum,
|
|
incoming_messages_count: incoming_messages_count.values.sum,
|
|
outgoing_messages_count: outgoing_messages_count.values.sum,
|
|
avg_first_response_time: avg_first_response_time_summary,
|
|
avg_resolution_time: avg_resolution_time_summary,
|
|
resolutions_count: resolutions_count.values.sum
|
|
}
|
|
end
|
|
|
|
private
|
|
|
|
def scope
|
|
case params[:type]
|
|
when :account
|
|
account
|
|
when :inbox
|
|
inbox
|
|
when :agent
|
|
user
|
|
when :label
|
|
label
|
|
when :team
|
|
team
|
|
end
|
|
end
|
|
|
|
def inbox
|
|
@inbox ||= account.inboxes.find(params[:id])
|
|
end
|
|
|
|
def user
|
|
@user ||= account.users.find(params[:id])
|
|
end
|
|
|
|
def label
|
|
@label ||= account.labels.find(params[:id])
|
|
end
|
|
|
|
def team
|
|
@team ||= account.teams.find(params[:id])
|
|
end
|
|
|
|
def conversations_count
|
|
scope.conversations
|
|
.group_by_day(:created_at, range: range, default_value: 0)
|
|
.count
|
|
end
|
|
|
|
# unscoped removes all scopes added to a model previously
|
|
def incoming_messages_count
|
|
scope.messages.unscoped.where(account_id: account.id).incoming
|
|
.group_by_day(:created_at, range: range, default_value: 0)
|
|
.count
|
|
end
|
|
|
|
def outgoing_messages_count
|
|
scope.messages.unscoped.where(account_id: account.id).outgoing
|
|
.group_by_day(:created_at, range: range, default_value: 0)
|
|
.count
|
|
end
|
|
|
|
def resolutions_count
|
|
scope.conversations
|
|
.resolved
|
|
.group_by_day(:created_at, range: range, default_value: 0)
|
|
.count
|
|
end
|
|
|
|
def avg_first_response_time
|
|
scope.events
|
|
.where(name: 'first_response')
|
|
.group_by_day(:created_at, range: range, default_value: 0)
|
|
.average(:value)
|
|
end
|
|
|
|
def avg_resolution_time
|
|
scope.events.where(name: 'conversation_resolved')
|
|
.group_by_day(:created_at, range: range, default_value: 0)
|
|
.average(:value)
|
|
end
|
|
|
|
# Taking average of average is not too accurate
|
|
# https://en.wikipedia.org/wiki/Simpson's_paradox
|
|
# TODO: Will optimize this later
|
|
def avg_resolution_time_summary
|
|
return 0 if avg_resolution_time.values.empty?
|
|
|
|
(avg_resolution_time.values.sum / avg_resolution_time.values.length)
|
|
end
|
|
|
|
def avg_first_response_time_summary
|
|
return 0 if avg_first_response_time.values.empty?
|
|
|
|
(avg_first_response_time.values.sum / avg_first_response_time.values.length)
|
|
end
|
|
end
|