Chatwoot/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

862 lines
24 KiB
Vue

<template>
<div class="reply-box" :class="replyBoxClass">
<banner
v-if="showSelfAssignBanner"
color-scheme="secondary"
:banner-message="$t('CONVERSATION.NOT_ASSIGNED_TO_YOU')"
:has-action-button="true"
:action-button-label="$t('CONVERSATION.ASSIGN_TO_ME')"
@click="onClickSelfAssign"
/>
<reply-top-panel
:mode="replyType"
:set-reply-mode="setReplyMode"
:is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
:characters-remaining="charactersRemaining"
:popout-reply-box="popoutReplyBox"
@click="$emit('click')"
/>
<div class="reply-box__top">
<canned-response
v-if="showMentions && hasSlashCommand"
v-on-clickaway="hideMentions"
:search-key="mentionSearchKey"
@click="replaceText"
/>
<emoji-input
v-if="showEmojiPicker"
v-on-clickaway="hideEmojiPicker"
:on-click="emojiOnClick"
/>
<reply-email-head
v-if="showReplyHead"
:cc-emails.sync="ccEmails"
:bcc-emails.sync="bccEmails"
/>
<woot-audio-recorder
v-if="showAudioRecorderEditor"
ref="audioRecorderInput"
@state-recorder-progress-changed="onStateProgressRecorderChanged"
@state-recorder-changed="onStateRecorderChanged"
@finish-record="onFinishRecorder"
/>
<resizable-text-area
v-else-if="!showRichContentEditor"
ref="messageInput"
v-model="message"
class="input"
:placeholder="messagePlaceHolder"
:min-height="4"
@typing-off="onTypingOff"
@typing-on="onTypingOn"
@focus="onFocus"
@blur="onBlur"
/>
<woot-message-editor
v-else
v-model="message"
class="input"
:is-private="isOnPrivateNote"
:placeholder="messagePlaceHolder"
:min-height="4"
@typing-off="onTypingOff"
@typing-on="onTypingOn"
@focus="onFocus"
@blur="onBlur"
@toggle-user-mention="toggleUserMention"
@toggle-canned-menu="toggleCannedMenu"
/>
</div>
<div v-if="hasAttachments" class="attachment-preview-box" @paste="onPaste">
<attachment-preview
:attachments="attachedFiles"
:remove-attachment="removeAttachment"
/>
</div>
<div
v-if="isSignatureEnabledForInbox"
v-tooltip="$t('CONVERSATION.FOOTER.MESSAGE_SIGN_TOOLTIP')"
class="message-signature-wrap"
>
<p
v-if="isSignatureAvailable"
v-dompurify-html="formatMessage(messageSignature)"
class="message-signature"
/>
<p v-else class="message-signature">
{{ $t('CONVERSATION.FOOTER.MESSAGE_SIGNATURE_NOT_CONFIGURED') }}
<router-link :to="profilePath">
{{ $t('CONVERSATION.FOOTER.CLICK_HERE') }}
</router-link>
</p>
</div>
<reply-bottom-panel
:mode="replyType"
:inbox="inbox"
:send-button-text="replyButtonLabel"
:on-file-upload="onFileUpload"
:show-file-upload="showFileUpload"
:show-audio-recorder="showAudioRecorder"
:toggle-emoji-picker="toggleEmojiPicker"
:toggle-audio-recorder="toggleAudioRecorder"
:toggle-audio-recorder-play-pause="toggleAudioRecorderPlayPause"
:show-emoji-picker="showEmojiPicker"
:on-send="onSendReply"
:is-send-disabled="isReplyButtonDisabled"
:recording-audio-duration-text="recordingAudioDurationText"
:recording-audio-state="recordingAudioState"
:is-recording-audio="isRecordingAudio"
:set-format-mode="setFormatMode"
:is-on-private-note="isOnPrivateNote"
:is-format-mode="showRichContentEditor"
:enable-rich-editor="isRichEditorEnabled"
:enter-to-send-enabled="enterToSendEnabled"
:enable-multiple-file-upload="enableMultipleFileUpload"
:has-whatsapp-templates="hasWhatsappTemplates"
@toggleEnterToSend="toggleEnterToSend"
@selectWhatsappTemplate="openWhatsappTemplateModal"
/>
<whatsapp-templates
:inbox-id="inbox.id"
:show="showWhatsAppTemplatesModal"
@close="hideWhatsappTemplatesModal"
@on-send="onSendWhatsAppReply"
@cancel="hideWhatsappTemplatesModal"
/>
</div>
</template>
<script>
import { mapGetters } from 'vuex';
import { mixin as clickaway } from 'vue-clickaway';
import alertMixin from 'shared/mixins/alertMixin';
import EmojiInput from 'shared/components/emoji/EmojiInput';
import CannedResponse from './CannedResponse';
import ResizableTextArea from 'shared/components/ResizableTextArea';
import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview';
import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel';
import ReplyEmailHead from './ReplyEmailHead';
import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBottomPanel';
import Banner from 'dashboard/components/ui/Banner.vue';
import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor';
import WootAudioRecorder from 'dashboard/components/widgets/WootWriter/AudioRecorder';
import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
import { MAXIMUM_FILE_UPLOAD_SIZE } from 'shared/constants/messages';
import { BUS_EVENTS } from 'shared/constants/busEvents';
import WhatsappTemplates from './WhatsappTemplates/Modal.vue';
import {
isEscape,
isEnter,
hasPressedShift,
hasPressedCommandPlusKKey,
} from 'shared/helpers/KeyboardHelpers';
import { MESSAGE_MAX_LENGTH } from 'shared/helpers/MessageTypeHelper';
import inboxMixin from 'shared/mixins/inboxMixin';
import uiSettingsMixin from 'dashboard/mixins/uiSettings';
import { DirectUpload } from 'activestorage';
import { frontendURL } from '../../../helper/URLHelper';
export default {
components: {
EmojiInput,
CannedResponse,
ResizableTextArea,
AttachmentPreview,
ReplyTopPanel,
ReplyEmailHead,
ReplyBottomPanel,
WootMessageEditor,
WootAudioRecorder,
Banner,
WhatsappTemplates,
},
mixins: [
clickaway,
inboxMixin,
uiSettingsMixin,
alertMixin,
messageFormatterMixin,
],
props: {
selectedTweet: {
type: [Object, String],
default: () => ({}),
},
isATweet: {
type: Boolean,
default: false,
},
popoutReplyBox: {
type: Boolean,
default: false,
},
},
data() {
return {
message: '',
isFocused: false,
showEmojiPicker: false,
showMentions: false,
attachedFiles: [],
isRecordingAudio: false,
recordingAudioState: '',
recordingAudioDurationText: '',
isUploading: false,
replyType: REPLY_EDITOR_MODES.REPLY,
mentionSearchKey: '',
hasUserMention: false,
hasSlashCommand: false,
bccEmails: '',
ccEmails: '',
showWhatsAppTemplatesModal: false,
};
},
computed: {
...mapGetters({
currentChat: 'getSelectedChat',
messageSignature: 'getMessageSignature',
currentUser: 'getCurrentUser',
lastEmail: 'getLastEmailInSelectedChat',
globalConfig: 'globalConfig/get',
accountId: 'getCurrentAccountId',
}),
showRichContentEditor() {
if (this.isOnPrivateNote) {
return true;
}
if (this.isRichEditorEnabled) {
const {
display_rich_content_editor: displayRichContentEditor,
} = this.uiSettings;
return displayRichContentEditor;
}
return false;
},
assignedAgent: {
get() {
return this.currentChat.meta.assignee;
},
set(agent) {
const agentId = agent ? agent.id : 0;
this.$store.dispatch('setCurrentChatAssignee', agent);
this.$store
.dispatch('assignAgent', {
conversationId: this.currentChat.id,
agentId,
})
.then(() => {
this.showAlert(this.$t('CONVERSATION.CHANGE_AGENT'));
});
},
},
showSelfAssignBanner() {
if (this.message !== '' && !this.isOnPrivateNote) {
if (!this.assignedAgent) {
return true;
}
if (this.assignedAgent.id !== this.currentUser.id) {
return true;
}
}
return false;
},
hasWhatsappTemplates() {
return !!this.$store.getters['inboxes/getWhatsAppTemplates'](this.inboxId)
.length;
},
enterToSendEnabled() {
return !!this.uiSettings.enter_to_send_enabled;
},
isPrivate() {
if (this.currentChat.can_reply || this.isAWhatsappChannel) {
return this.isOnPrivateNote;
}
return true;
},
inboxId() {
return this.currentChat.inbox_id;
},
inbox() {
return this.$store.getters['inboxes/getInbox'](this.inboxId);
},
messagePlaceHolder() {
return this.isPrivate
? this.$t('CONVERSATION.FOOTER.PRIVATE_MSG_INPUT')
: this.$t('CONVERSATION.FOOTER.MSG_INPUT');
},
isMessageLengthReachingThreshold() {
return this.message.length > this.maxLength - 50;
},
charactersRemaining() {
return this.maxLength - this.message.length;
},
isReplyButtonDisabled() {
if (this.isATweet && !this.inReplyTo && !this.isOnPrivateNote) {
return true;
}
if (this.hasAttachments || this.hasRecordedAudio) return false;
return (
this.isMessageEmpty ||
this.message.length === 0 ||
this.message.length > this.maxLength
);
},
conversationType() {
const { additional_attributes: additionalAttributes } = this.currentChat;
const type = additionalAttributes ? additionalAttributes.type : '';
return type || '';
},
maxLength() {
if (this.isPrivate) {
return MESSAGE_MAX_LENGTH.GENERAL;
}
if (this.isAFacebookInbox) {
return MESSAGE_MAX_LENGTH.FACEBOOK;
}
if (this.isAWhatsappChannel) {
return MESSAGE_MAX_LENGTH.TWILIO_WHATSAPP;
}
if (this.isASmsInbox) {
return MESSAGE_MAX_LENGTH.TWILIO_SMS;
}
if (this.isATwitterInbox) {
if (this.conversationType === 'tweet') {
return MESSAGE_MAX_LENGTH.TWEET - this.replyToUserLength - 2;
}
}
return MESSAGE_MAX_LENGTH.GENERAL;
},
showFileUpload() {
return (
this.isAWebWidgetInbox ||
this.isAFacebookInbox ||
this.isAWhatsappChannel ||
this.isAPIInbox ||
this.isAnEmailChannel ||
this.isASmsInbox ||
this.isATelegramChannel
);
},
replyButtonLabel() {
if (this.isPrivate) {
return this.$t('CONVERSATION.REPLYBOX.CREATE');
}
if (this.conversationType === 'tweet') {
return this.$t('CONVERSATION.REPLYBOX.TWEET');
}
return this.$t('CONVERSATION.REPLYBOX.SEND');
},
replyBoxClass() {
return {
'is-private': this.isPrivate,
'is-focused': this.isFocused || this.hasAttachments,
};
},
hasAttachments() {
return this.attachedFiles.length;
},
hasRecordedAudio() {
return (
this.$refs.audioRecorderInput &&
this.$refs.audioRecorderInput.hasAudio()
);
},
isRichEditorEnabled() {
return this.isAWebWidgetInbox || this.isAnEmailChannel;
},
showAudioRecorder() {
return !this.isOnPrivateNote && this.showFileUpload;
},
showAudioRecorderEditor() {
return this.showAudioRecorder && this.isRecordingAudio;
},
isOnPrivateNote() {
return this.replyType === REPLY_EDITOR_MODES.NOTE;
},
inReplyTo() {
const selectedTweet = this.selectedTweet || {};
return selectedTweet.id;
},
replyToUserLength() {
const selectedTweet = this.selectedTweet || {};
const {
sender: {
additional_attributes: { screen_name: screenName = '' } = {},
} = {},
} = selectedTweet;
return screenName ? screenName.length : 0;
},
isMessageEmpty() {
if (!this.message) {
return true;
}
return !this.message.trim().replace(/\n/g, '').length;
},
showReplyHead() {
return !this.isOnPrivateNote && this.isAnEmailChannel;
},
enableMultipleFileUpload() {
return this.isAnEmailChannel || this.isAWebWidgetInbox || this.isAPIInbox;
},
isSignatureEnabledForInbox() {
return !this.isPrivate && this.isAnEmailChannel && this.sendWithSignature;
},
isSignatureAvailable() {
return !!this.messageSignature;
},
sendWithSignature() {
const { send_with_signature: isEnabled } = this.uiSettings;
return isEnabled;
},
profilePath() {
return frontendURL(`accounts/${this.accountId}/profile/settings`);
},
},
watch: {
currentChat(conversation) {
const { can_reply: canReply } = conversation;
if (this.isOnPrivateNote) {
return;
}
if (canReply || this.isAWhatsappChannel) {
this.replyType = REPLY_EDITOR_MODES.REPLY;
} else {
this.replyType = REPLY_EDITOR_MODES.NOTE;
}
this.setCCEmailFromLastChat();
},
message(updatedMessage) {
this.hasSlashCommand =
updatedMessage[0] === '/' && !this.showRichContentEditor;
const hasNextWord = updatedMessage.includes(' ');
const isShortCodeActive = this.hasSlashCommand && !hasNextWord;
if (isShortCodeActive) {
this.mentionSearchKey = updatedMessage.substr(1, updatedMessage.length);
this.showMentions = true;
} else {
this.mentionSearchKey = '';
this.showMentions = false;
}
},
},
mounted() {
// Donot use the keyboard listener mixin here as the events here are supposed to be
// working even if input/textarea is focussed.
document.addEventListener('keydown', this.handleKeyEvents);
document.addEventListener('paste', this.onPaste);
this.setCCEmailFromLastChat();
},
destroyed() {
document.removeEventListener('keydown', this.handleKeyEvents);
document.removeEventListener('paste', this.onPaste);
},
methods: {
onPaste(e) {
const data = e.clipboardData.files;
if (!this.showRichContentEditor && data.length !== 0) {
this.$refs.messageInput.$el.blur();
}
if (!data.length || !data[0]) {
return;
}
data.forEach(file => {
const { name, type, size } = file;
this.onFileUpload({ name, type, size, file: file });
});
},
toggleUserMention(currentMentionState) {
this.hasUserMention = currentMentionState;
},
toggleCannedMenu(value) {
this.showCannedMenu = value;
},
handleKeyEvents(e) {
if (isEscape(e)) {
this.hideEmojiPicker();
this.hideMentions();
} else if (isEnter(e)) {
const hasSendOnEnterEnabled =
(this.showRichContentEditor &&
this.enterToSendEnabled &&
!this.hasUserMention &&
!this.showCannedMenu) ||
!this.showRichContentEditor;
const shouldSendMessage =
hasSendOnEnterEnabled && !hasPressedShift(e) && this.isFocused;
if (shouldSendMessage) {
e.preventDefault();
this.onSendReply();
}
} else if (hasPressedCommandPlusKKey(e)) {
this.openCommandBar();
}
},
openCommandBar() {
const ninja = document.querySelector('ninja-keys');
ninja.open();
},
toggleEnterToSend(enterToSendEnabled) {
this.updateUISettings({ enter_to_send_enabled: enterToSendEnabled });
},
openWhatsappTemplateModal() {
this.showWhatsAppTemplatesModal = true;
},
hideWhatsappTemplatesModal() {
this.showWhatsAppTemplatesModal = false;
},
onClickSelfAssign() {
const {
account_id,
availability_status,
available_name,
email,
id,
name,
role,
avatar_url,
} = this.currentUser;
const selfAssign = {
account_id,
availability_status,
available_name,
email,
id,
name,
role,
thumbnail: avatar_url,
};
this.assignedAgent = selfAssign;
},
async onSendReply() {
if (this.isReplyButtonDisabled) {
return;
}
if (!this.showMentions) {
let newMessage = this.message;
if (this.isSignatureEnabledForInbox && this.messageSignature) {
newMessage += '\n\n' + this.messageSignature;
}
const messagePayload = this.getMessagePayload(newMessage);
this.clearMessage();
this.sendMessage(messagePayload);
this.hideEmojiPicker();
this.$emit('update:popoutReplyBox', false);
}
},
async sendMessage(messagePayload) {
try {
await this.$store.dispatch(
'createPendingMessageAndSend',
messagePayload
);
bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
} catch (error) {
const errorMessage =
error?.response?.data?.error || this.$t('CONVERSATION.MESSAGE_ERROR');
this.showAlert(errorMessage);
}
},
async onSendWhatsAppReply(messagePayload) {
this.sendMessage({
conversationId: this.currentChat.id,
...messagePayload,
});
this.hideWhatsappTemplatesModal();
},
replaceText(message) {
setTimeout(() => {
this.message = message;
}, 100);
},
setReplyMode(mode = REPLY_EDITOR_MODES.REPLY) {
const { can_reply: canReply } = this.currentChat;
if (canReply || this.isAWhatsappChannel) this.replyType = mode;
if (this.showRichContentEditor) {
if (this.isRecordingAudio) {
this.toggleAudioRecorder();
}
return;
}
this.$nextTick(() => this.$refs.messageInput.focus());
},
emojiOnClick(emoji) {
this.message = `${this.message}${emoji} `;
},
clearMessage() {
this.message = '';
this.attachedFiles = [];
this.ccEmails = '';
this.bccEmails = '';
this.isRecordingAudio = false;
},
toggleEmojiPicker() {
this.showEmojiPicker = !this.showEmojiPicker;
},
toggleAudioRecorder() {
this.isRecordingAudio = !this.isRecordingAudio;
this.isRecorderAudioStopped = !this.isRecordingAudio;
if (!this.isRecordingAudio) {
this.clearMessage();
}
},
toggleAudioRecorderPlayPause() {
if (this.isRecordingAudio) {
if (!this.isRecorderAudioStopped) {
this.isRecorderAudioStopped = true;
this.$refs.audioRecorderInput.stopAudioRecording();
} else if (this.isRecorderAudioStopped) {
this.$refs.audioRecorderInput.playPause();
}
}
},
hideEmojiPicker() {
if (this.showEmojiPicker) {
this.toggleEmojiPicker();
}
},
hideMentions() {
this.showMentions = false;
},
onTypingOn() {
this.toggleTyping('on');
},
onTypingOff() {
this.toggleTyping('off');
},
onBlur() {
this.isFocused = false;
},
onFocus() {
this.isFocused = true;
},
onStateProgressRecorderChanged(duration) {
this.recordingAudioDurationText = duration;
},
onStateRecorderChanged(state) {
this.recordingAudioState = state;
if (state && 'notallowederror'.includes(state)) {
this.toggleAudioRecorder();
}
},
onFinishRecorder(file) {
return file && this.onFileUpload(file);
},
toggleTyping(status) {
const conversationId = this.currentChat.id;
const isPrivate = this.isPrivate;
this.$store.dispatch('conversationTypingStatus/toggleTyping', {
status,
conversationId,
isPrivate,
});
},
onFileUpload(file) {
if (this.globalConfig.directUploadsEnabled) {
this.onDirectFileUpload(file);
} else {
this.onIndirectFileUpload(file);
}
},
onDirectFileUpload(file) {
if (!file) {
return;
}
if (checkFileSizeLimit(file, MAXIMUM_FILE_UPLOAD_SIZE)) {
const upload = new DirectUpload(
file.file,
`/api/v1/accounts/${this.accountId}/conversations/${this.currentChat.id}/direct_uploads`,
{
directUploadWillCreateBlobWithXHR: xhr => {
xhr.setRequestHeader(
'api_access_token',
this.currentUser.access_token
);
},
}
);
upload.create((error, blob) => {
if (error) {
this.showAlert(error);
} else {
this.attachFile({ file, blob });
}
});
} else {
this.showAlert(
this.$t('CONVERSATION.FILE_SIZE_LIMIT', {
MAXIMUM_FILE_UPLOAD_SIZE,
})
);
}
},
onIndirectFileUpload(file) {
if (!file) {
return;
}
if (checkFileSizeLimit(file, MAXIMUM_FILE_UPLOAD_SIZE)) {
this.attachFile({ file });
} else {
this.showAlert(
this.$t('CONVERSATION.FILE_SIZE_LIMIT', {
MAXIMUM_FILE_UPLOAD_SIZE,
})
);
}
},
attachFile({ blob, file }) {
const reader = new FileReader();
reader.readAsDataURL(file.file);
reader.onloadend = () => {
this.attachedFiles.push({
currentChatId: this.currentChat.id,
resource: blob || file,
isPrivate: this.isPrivate,
thumb: reader.result,
blobSignedId: blob ? blob.signed_id : undefined,
});
};
},
removeAttachment(itemIndex) {
this.attachedFiles = this.attachedFiles.filter(
(item, index) => itemIndex !== index
);
},
getMessagePayload(message) {
const messagePayload = {
conversationId: this.currentChat.id,
message,
private: this.isPrivate,
};
if (this.inReplyTo) {
messagePayload.contentAttributes = { in_reply_to: this.inReplyTo };
}
if (this.attachedFiles && this.attachedFiles.length) {
messagePayload.files = [];
this.attachedFiles.forEach(attachment => {
if (this.globalConfig.directUploadsEnabled) {
messagePayload.files.push(attachment.blobSignedId);
} else {
messagePayload.files.push(attachment.resource.file);
}
});
}
if (this.ccEmails && !this.isOnPrivateNote) {
messagePayload.ccEmails = this.ccEmails;
}
if (this.bccEmails && !this.isOnPrivateNote) {
messagePayload.bccEmails = this.bccEmails;
}
return messagePayload;
},
setFormatMode(value) {
this.updateUISettings({ display_rich_content_editor: value });
},
setCcEmails(value) {
this.bccEmails = value.bccEmails;
this.ccEmails = value.ccEmails;
},
setCCEmailFromLastChat() {
if (this.lastEmail) {
const {
content_attributes: { email: emailAttributes = {} },
} = this.lastEmail;
const cc = emailAttributes.cc || [];
const bcc = emailAttributes.bcc || [];
this.ccEmails = cc.join(', ');
this.bccEmails = bcc.join(', ');
}
},
},
};
</script>
<style lang="scss" scoped>
.send-button {
margin-bottom: 0;
}
.message-signature-wrap {
margin: 0 var(--space-normal);
padding: var(--space-small);
display: flex;
align-items: baseline;
justify-content: space-between;
border: 1px dashed var(--s-100);
border-radius: var(--border-radius-small);
max-height: 8vh;
overflow: auto;
&:hover {
background: var(--s-25);
}
}
.message-signature {
width: fit-content;
margin: 0;
}
.attachment-preview-box {
padding: 0 var(--space-normal);
background: transparent;
}
.reply-box {
border-top: 1px solid var(--color-border);
background: white;
&.is-private {
background: var(--y-50);
}
}
.send-button {
margin-bottom: 0;
}
.reply-box__top {
padding: 0 var(--space-normal);
border-top: 1px solid var(--color-border);
margin-top: -1px;
}
.emoji-dialog {
top: unset;
bottom: 12px;
left: -320px;
right: unset;
&::before {
right: -16px;
bottom: 10px;
transform: rotate(270deg);
filter: drop-shadow(0px 4px 4px rgba(0, 0, 0, 0.08));
}
}
.message-signature {
margin-bottom: 0;
::v-deep p:last-child {
margin-bottom: 0;
}
}
</style>