19 lines
820 B
Text
19 lines
820 B
Text
<% headers = [
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I18n.t('reports.team_csv.team_name'),
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I18n.t('reports.team_csv.conversations_count'),
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I18n.t('reports.team_csv.avg_first_response_time'),
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I18n.t('reports.team_csv.avg_resolution_time')
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]
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%>
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<%= CSV.generate_line headers %>
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<% Current.account.teams.each do |team| %>
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<% team_report = V2::ReportBuilder.new(Current.account, {
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type: :team,
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id: team.id,
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since: params[:since],
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until: params[:until]
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}).summary %>
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<% row = [ team.name, team_report[:conversations_count], (team_report[:avg_first_response_time]/60).to_i, (team_report[:avg_resolution_time]/60).to_i ] %>
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<%= CSV.generate_line row %>
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<% end %>
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<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
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