68 lines
1.8 KiB
Ruby
68 lines
1.8 KiB
Ruby
module ReportHelper
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private
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def scope
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case params[:type]
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when :account
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account
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when :inbox
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inbox
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when :agent
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user
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when :label
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label
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when :team
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team
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end
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end
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def conversations_count
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(get_grouped_values scope.conversations).count
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end
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def incoming_messages_count
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(get_grouped_values scope.messages.incoming.unscope(:order)).count
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end
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def outgoing_messages_count
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(get_grouped_values scope.messages.outgoing.unscope(:order)).count
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end
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def resolutions_count
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(get_grouped_values scope.conversations.resolved).count
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end
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def avg_first_response_time
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grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response'))
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return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
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grouped_reporting_events.average(:value)
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end
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def avg_resolution_time
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grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved'))
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return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
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grouped_reporting_events.average(:value)
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end
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def avg_resolution_time_summary
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reporting_events = scope.reporting_events
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.where(name: 'conversation_resolved', created_at: range)
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avg_rt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
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return 0 if avg_rt.blank?
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avg_rt
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end
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def avg_first_response_time_summary
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reporting_events = scope.reporting_events
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.where(name: 'first_response', created_at: range)
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avg_frt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
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return 0 if avg_frt.blank?
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avg_frt
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end
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end
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