124 lines
3.5 KiB
Ruby
124 lines
3.5 KiB
Ruby
class ConversationReplyMailer < ApplicationMailer
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default from: ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')
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layout :choose_layout
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def reply_with_summary(conversation, message_queued_time)
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return unless smtp_config_set_or_development?
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init_conversation_attributes(conversation)
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recap_messages = @conversation.messages.chat.where('created_at < ?', message_queued_time).last(10)
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new_messages = @conversation.messages.chat.where('created_at >= ?', message_queued_time)
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@messages = recap_messages + new_messages
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@messages = @messages.select(&:reportable?)
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mail({
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to: @contact&.email,
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from: from_email,
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reply_to: reply_email,
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subject: mail_subject,
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message_id: custom_message_id,
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in_reply_to: in_reply_to_email
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})
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end
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def reply_without_summary(conversation, message_queued_time)
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return unless smtp_config_set_or_development?
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init_conversation_attributes(conversation)
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@messages = @conversation.messages.chat.outgoing.where('created_at >= ?', message_queued_time)
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return false if @messages.count.zero?
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mail({
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to: @contact&.email,
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from: from_email,
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reply_to: reply_email,
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subject: mail_subject,
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message_id: custom_message_id,
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in_reply_to: in_reply_to_email
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})
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end
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def conversation_transcript(conversation, to_email)
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return unless smtp_config_set_or_development?
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init_conversation_attributes(conversation)
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@messages = @conversation.messages.chat.select(&:reportable?)
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mail({
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to: to_email,
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from: from_email,
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subject: "[##{@conversation.display_id}] #{I18n.t('conversations.reply.transcript_subject')}"
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})
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end
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private
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def init_conversation_attributes(conversation)
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@conversation = conversation
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@account = @conversation.account
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@contact = @conversation.contact
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@agent = @conversation.assignee
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end
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def assignee_name
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@assignee_name ||= @agent&.available_name || 'Notifications'
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end
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def mail_subject
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subject_line = I18n.t('conversations.reply.email_subject')
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"[##{@conversation.display_id}] #{subject_line}"
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end
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def reply_email
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if inbound_email_enabled?
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"#{assignee_name} <reply+#{@conversation.uuid}@#{current_domain}>"
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else
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@agent&.email
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end
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end
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def from_email
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if inbound_email_enabled?
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"#{assignee_name} <#{account_support_email}>"
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else
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"#{assignee_name} <#{ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')}>"
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end
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end
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def custom_message_id
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"<conversation/#{@conversation.uuid}/messages/#{@messages&.last&.id}@#{current_domain}>"
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end
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def in_reply_to_email
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"<account/#{@account.id}/conversation/#{@conversation.uuid}@#{current_domain}>"
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end
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def inbound_email_enabled?
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@inbound_email_enabled ||= @account.feature_enabled?('inbound_emails') && current_domain.present? && account_support_email.present?
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end
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def current_domain
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@current_domain ||= begin
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@account.domain ||
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ENV.fetch('MAILER_INBOUND_EMAIL_DOMAIN', false) ||
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GlobalConfig.get('MAILER_INBOUND_EMAIL_DOMAIN')['MAILER_INBOUND_EMAIL_DOMAIN']
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end
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end
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def account_support_email
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@account_support_email ||= begin
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@account.support_email ||
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GlobalConfig.get('MAILER_SUPPORT_EMAIL')['MAILER_SUPPORT_EMAIL'] ||
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ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')
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end
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end
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def choose_layout
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return false if action_name == 'reply_without_summary'
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'mailer/base'
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end
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end
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