88 lines
3.1 KiB
Ruby
88 lines
3.1 KiB
Ruby
class SupportMailbox < ApplicationMailbox
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attr_accessor :channel, :account, :inbox, :conversation, :processed_mail
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before_processing :find_channel,
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:load_account,
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:load_inbox,
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:decorate_mail
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def process
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# to turn off spam conversation creation
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return unless @account.active?
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# prevent loop from chatwoot notification emails
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return if notification_email_from_chatwoot?
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ActiveRecord::Base.transaction do
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find_or_create_contact
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find_or_create_conversation
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create_message
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add_attachments_to_message
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end
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end
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private
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def find_channel
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find_channel_with_to_mail if @channel.blank?
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raise 'Email channel/inbox not found' if @channel.nil?
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@channel
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end
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def find_channel_with_to_mail
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@channel = EmailChannelFinder.new(mail).perform
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end
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def load_account
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@account = @channel.account
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end
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def load_inbox
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@inbox = @channel.inbox
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end
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def decorate_mail
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@processed_mail = MailPresenter.new(mail, @account)
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end
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def find_conversation_by_in_reply_to
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return if in_reply_to.blank?
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@account.conversations.where("additional_attributes->>'in_reply_to' = ?", in_reply_to).first
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end
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def in_reply_to
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mail['In-Reply-To'].try(:value)
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end
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def find_or_create_conversation
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@conversation = find_conversation_by_in_reply_to || ::Conversation.create!({
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account_id: @account.id,
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inbox_id: @inbox.id,
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contact_id: @contact.id,
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contact_inbox_id: @contact_inbox.id,
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additional_attributes: {
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in_reply_to: in_reply_to,
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source: 'email',
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mail_subject: @processed_mail.subject,
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initiated_at: {
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timestamp: Time.now.utc
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}
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}
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})
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end
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def find_or_create_contact
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@contact = @inbox.contacts.find_by(email: @processed_mail.original_sender&.downcase)
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if @contact.present?
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@contact_inbox = ContactInbox.find_by(inbox: @inbox, contact: @contact)
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else
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create_contact
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end
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end
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def identify_contact_name
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processed_mail.sender_name || processed_mail.from.first.split('@').first
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end
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end
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