74 lines
1.7 KiB
Ruby
74 lines
1.7 KiB
Ruby
module Facebook
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class SendReplyService
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pattr_initialize [:message!]
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def perform
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return if message.private
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return if inbox.channel.class.to_s != "FacebookPage"
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return if !outgoing_message_from_chatwoot?
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Bot.deliver(delivery_params, access_token: message.channel_token)
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end
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private
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def inbox
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@inbox ||= message.inbox
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end
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def conversation
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@conversation ||= message.conversation
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end
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def sender
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conversation.sender
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end
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def outgoing_message_from_chatwoot?
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#messages sent directly from chatwoot won't have fb_id.
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message.outgoing? && !message.fb_id
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end
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# def reopen_lock
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# if message.incoming? && conversation.locked?
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# conversation.unlock!
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# end
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# end
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def fb_message_params
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{
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recipient: { id: sender.source_id },
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message: { text: message.content },
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}
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end
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def delivery_params
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if twenty_four_hour_window_over?
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fb_message_params.merge(tag: "ISSUE_RESOLUTION")
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else
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fb_message_params
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end
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end
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def twenty_four_hour_window_over?
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last_incoming_message = conversation.messages.incoming.last
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is_after_24_hours = (Time.current - last_incoming_message.created_at) / 3600 >= 24
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if !is_after_24_hours
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false
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end
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if last_incoming_message && has_sent_first_outgoing_message_after_24_hours?(last_incoming_message.id)
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false
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end
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true
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end
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def has_sent_first_outgoing_message_after_24_hours?(last_incoming_message_id)
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#we can send max 1 message after 24 hour window
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conversation.messages.outgoing.where("id > ?", last_incoming_message_id).count == 1
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end
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end
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end
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