2ecb2ca0f0
- Enables Capacity Config in UI - Rewrite auto assignment Logic to consider only online agents fixes: #4990
47 lines
1.3 KiB
Ruby
47 lines
1.3 KiB
Ruby
module AssignmentHandler
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extend ActiveSupport::Concern
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include Events::Types
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included do
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before_save :ensure_assignee_is_from_team
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after_commit :notify_assignment_change, :process_assignment_activities
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end
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private
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def ensure_assignee_is_from_team
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return unless team_id_changed?
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validate_current_assignee_team
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self.assignee ||= find_assignee_from_team
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end
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def validate_current_assignee_team
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self.assignee_id = nil if team&.members&.exclude?(assignee)
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end
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def find_assignee_from_team
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return if team&.allow_auto_assign.blank?
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team_members_with_capacity = inbox.member_ids_with_assignment_capacity & team.members.ids
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::AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: team_members_with_capacity).find_assignee
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end
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def notify_assignment_change
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{
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ASSIGNEE_CHANGED => -> { saved_change_to_assignee_id? },
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TEAM_CHANGED => -> { saved_change_to_team_id? }
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}.each do |event, condition|
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condition.call && dispatcher_dispatch(event)
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end
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end
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def process_assignment_activities
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user_name = Current.user.name if Current.user.present?
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if saved_change_to_team_id?
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create_team_change_activity(user_name)
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elsif saved_change_to_assignee_id?
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create_assignee_change_activity(user_name)
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end
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end
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end
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