117 lines
4.2 KiB
Ruby
117 lines
4.2 KiB
Ruby
module ActivityMessageHandler
|
|
extend ActiveSupport::Concern
|
|
|
|
private
|
|
|
|
def create_activity
|
|
user_name = Current.user.name if Current.user.present?
|
|
status_change_activity(user_name) if saved_change_to_status?
|
|
create_label_change(activity_message_ownner(user_name)) if saved_change_to_label_list?
|
|
end
|
|
|
|
def status_change_activity(user_name)
|
|
return send_automation_activity if Current.executed_by.present?
|
|
|
|
create_status_change_message(user_name)
|
|
end
|
|
|
|
def activity_message_params(content)
|
|
{ account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content }
|
|
end
|
|
|
|
def create_status_change_message(user_name)
|
|
content = if user_name
|
|
I18n.t("conversations.activity.status.#{status}", user_name: user_name)
|
|
elsif Current.contact.present? && resolved?
|
|
I18n.t('conversations.activity.status.contact_resolved', contact_name: Current.contact.name.capitalize)
|
|
elsif resolved?
|
|
I18n.t('conversations.activity.status.auto_resolved', duration: auto_resolve_duration)
|
|
end
|
|
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def send_automation_activity
|
|
content = I18n.t("conversations.activity.status.#{status}", user_name: 'Automation System')
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def create_label_added(user_name, labels = [])
|
|
return unless labels.size.positive?
|
|
|
|
params = { user_name: user_name, labels: labels.join(', ') }
|
|
content = I18n.t('conversations.activity.labels.added', **params)
|
|
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def create_label_removed(user_name, labels = [])
|
|
return unless labels.size.positive?
|
|
|
|
params = { user_name: user_name, labels: labels.join(', ') }
|
|
content = I18n.t('conversations.activity.labels.removed', **params)
|
|
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def create_muted_message
|
|
return unless Current.user
|
|
|
|
params = { user_name: Current.user.name }
|
|
content = I18n.t('conversations.activity.muted', **params)
|
|
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def create_unmuted_message
|
|
return unless Current.user
|
|
|
|
params = { user_name: Current.user.name }
|
|
content = I18n.t('conversations.activity.unmuted', **params)
|
|
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def generate_team_change_activity_key
|
|
team = Team.find_by(id: team_id)
|
|
key = team.present? ? 'assigned' : 'removed'
|
|
key += '_with_assignee' if key == 'assigned' && saved_change_to_assignee_id? && assignee
|
|
key
|
|
end
|
|
|
|
def generate_team_name_for_activity
|
|
previous_team_id = previous_changes[:team_id][0]
|
|
Team.find_by(id: previous_team_id)&.name if previous_team_id.present?
|
|
end
|
|
|
|
def create_team_change_activity(user_name)
|
|
user_name = activity_message_ownner(user_name)
|
|
return unless user_name
|
|
|
|
key = generate_team_change_activity_key
|
|
params = { assignee_name: assignee&.name, team_name: team&.name, user_name: user_name }
|
|
params[:team_name] = generate_team_name_for_activity if key == 'removed'
|
|
content = I18n.t("conversations.activity.team.#{key}", **params)
|
|
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def generate_assignee_change_activity_content(user_name)
|
|
params = { assignee_name: assignee&.name, user_name: user_name }.compact
|
|
key = assignee_id ? 'assigned' : 'removed'
|
|
key = 'self_assigned' if self_assign? assignee_id
|
|
I18n.t("conversations.activity.assignee.#{key}", **params)
|
|
end
|
|
|
|
def create_assignee_change_activity(user_name)
|
|
return unless user_name
|
|
|
|
content = generate_assignee_change_activity_content(user_name)
|
|
::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
|
|
end
|
|
|
|
def activity_message_ownner(user_name)
|
|
user_name = 'Automation System' if !user_name && Current.executed_by.present?
|
|
user_name
|
|
end
|
|
end
|