4c43330b15
This change targets the public API and is related to the Inbox with channel type API.
Exposes public inbox details under /public/api/v1/inboxes/{inbox_identifier}. This allows access to feature flags and business hours configured for the inbox.
ref: #5514
515 lines
14 KiB
YAML
515 lines
14 KiB
YAML
# ------------ Platform API routes ------------#
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# Accounts
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/platform/api/v1/accounts:
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post:
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$ref: ./platform/accounts/create.yml
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/platform/api/v1/accounts/{account_id}:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: './platform/accounts/show.yml'
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patch:
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$ref: ./platform/accounts/update.yml
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delete:
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$ref: ./platform/accounts/delete.yml
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# Account Users
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/platform/api/v1/accounts/{account_id}/account_users:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: './platform/account_users/index.yml'
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post:
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$ref: ./platform/account_users/create.yml
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delete:
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$ref: ./platform/account_users/delete.yml
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# AgentBots
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/platform/api/v1/agent_bots:
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get:
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$ref: ./platform/agent_bots/index.yml
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post:
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$ref: ./platform/agent_bots/create.yml
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/platform/api/v1/agent_bots/{id}:
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parameters:
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- $ref: '#/parameters/agent_bot_id'
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get:
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$ref: './platform/agent_bots/show.yml'
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patch:
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$ref: ./platform/agent_bots/update.yml
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delete:
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$ref: ./platform/agent_bots/delete.yml
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# Users
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/platform/api/v1/users:
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post:
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$ref: ./platform/users/create.yml
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/platform/api/v1/users/{id}:
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parameters:
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- $ref: '#/parameters/platform_user_id'
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get:
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$ref: './platform/users/show.yml'
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patch:
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$ref: ./platform/users/update.yml
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delete:
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$ref: ./platform/users/delete.yml
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/platform/api/v1/users/{id}/login:
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parameters:
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- $ref: '#/parameters/platform_user_id'
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get:
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$ref: './platform/users/login.yml'
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# ---------------- end of platform path -----------#
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# ------------ Public API routes ------------#
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# Inbox
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/public/api/v1/inboxes/{inbox_identifier}:
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parameters:
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- $ref: '#/parameters/public_inbox_identifier'
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get:
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$ref: './public/inboxes/show.yml'
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# Contacts
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/public/api/v1/inboxes/{inbox_identifier}/contacts:
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parameters:
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- $ref: '#/parameters/public_inbox_identifier'
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post:
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$ref: ./public/inboxes/contacts/create.yml
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/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}:
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parameters:
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- $ref: '#/parameters/public_inbox_identifier'
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- $ref: '#/parameters/public_contact_identifier'
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get:
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$ref: './public/inboxes/contacts/show.yml'
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patch:
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$ref: ./public/inboxes/contacts/update.yml
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/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations:
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parameters:
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- $ref: '#/parameters/public_inbox_identifier'
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- $ref: '#/parameters/public_contact_identifier'
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post:
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$ref: ./public/inboxes/conversations/create.yml
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get:
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$ref: ./public/inboxes/conversations/index.yml
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/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages:
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parameters:
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- $ref: '#/parameters/public_inbox_identifier'
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- $ref: '#/parameters/public_contact_identifier'
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- $ref: '#/parameters/conversation_id'
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post:
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$ref: ./public/inboxes/messages/create.yml
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get:
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$ref: ./public/inboxes/messages/index.yml
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/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id}:
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parameters:
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- $ref: '#/parameters/public_inbox_identifier'
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- $ref: '#/parameters/public_contact_identifier'
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- $ref: '#/parameters/conversation_id'
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- $ref: '#/parameters/message_id'
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patch:
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$ref: ./public/inboxes/messages/update.yml
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# ---------------- end of public api routes-----------#
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# ------------ Application API routes ------------#
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# AgentBots
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/api/v1/accounts/{account_id}/agent_bots:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: ./application/agent_bots/index.yml
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post:
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$ref: ./application/agent_bots/create.yml
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/api/v1/accounts/{account_id}/agent_bots/{id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/agent_bot_id'
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get:
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$ref: './application/agent_bots/show.yml'
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patch:
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$ref: ./application/agent_bots/update.yml
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delete:
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$ref: ./application/agent_bots/delete.yml
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# Agents
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/api/v1/accounts/{account_id}/agents:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: ./application/agents/index.yml
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post:
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$ref: ./application/agents/create.yml
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/api/v1/accounts/{account_id}/agents/{id}:
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parameters:
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- $ref: '#/parameters/account_id'
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patch:
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$ref: ./application/agents/update.yml
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delete:
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$ref: ./application/agents/delete.yml
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# Canned Responses
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/api/v1/accounts/{account_id}/canned_responses:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: ./application/canned_responses/index.yml
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post:
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$ref: ./application/canned_responses/create.yml
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/api/v1/accounts/{account_id}/canned_responses/{id}:
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parameters:
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- $ref: '#/parameters/account_id'
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patch:
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$ref: ./application/canned_responses/update.yml
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delete:
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$ref: ./application/canned_responses/delete.yml
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# Custom Attributes
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/api/v1/accounts/{account_id}/custom_attribute_definitions:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: ./application/custom_attributes/index.yml
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post:
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$ref: ./application/custom_attributes/create.yml
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/api/v1/accounts/{account_id}/custom_attribute_definitions/{id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- name: id
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in: path
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type: number
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description: ID of the custom attribute
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required: true
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get:
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$ref: './application/custom_attributes/show.yml'
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patch:
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$ref: ./application/custom_attributes/update.yml
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delete:
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$ref: ./application/custom_attributes/delete.yml
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# Contacts
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/api/v1/accounts/{account_id}/contacts:
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$ref: ./application/contacts/list_create.yml
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/api/v1/accounts/{account_id}/contacts/{id}:
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$ref: ./application/contacts/crud.yml
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/api/v1/accounts/{account_id}/contacts/{id}/conversations:
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$ref: ./application/contacts/conversations.yml
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/api/v1/accounts/{account_id}/contacts/search:
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$ref: ./application/contacts/search.yml
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/api/v1/accounts/{account_id}/contacts/filter:
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parameters:
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- $ref: '#/parameters/account_id'
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post:
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$ref: ./application/contacts/filter.yml
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/api/v1/accounts/{account_id}/contacts/{id}/contact_inboxes:
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$ref: ./application/contact_inboxes/create.yml
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/api/v1/accounts/{account_id}/contacts/{id}/contactable_inboxes:
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$ref: ./application/contactable_inboxes/get.yml
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# Automation Rule
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/api/v1/accounts/{account_id}/automation_rules:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: ./application/automation_rule/index.yml
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post:
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$ref: ./application/automation_rule/create.yml
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/api/v1/accounts/{account_id}/automation_rules/{id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- name: id
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in: path
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type: number
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description: ID of the Automation Rule
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required: true
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get:
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$ref: ./application/automation_rule/show.yml
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patch:
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$ref: ./application/automation_rule/update.yml
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delete:
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$ref: ./application/automation_rule/delete.yml
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# Conversations
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/api/v1/accounts/{account_id}/conversations/meta:
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$ref: ./application/conversation/meta.yml
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/api/v1/accounts/{account_id}/conversations:
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$ref: ./application/conversation/index.yml
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/api/v1/accounts/{account_id}/conversations/filter:
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parameters:
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- $ref: '#/parameters/account_id'
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post:
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$ref: ./application/conversation/filter.yml
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/api/v1/accounts/{account_id}/conversations/{conversation_id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/conversation_id'
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get:
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$ref: ./application/conversation/show.yml
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/api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_status:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/conversation_id'
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post:
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$ref: ./application/conversation/toggle_status.yml
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# Conversations Assignments
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/api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/conversation_id'
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post:
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$ref: ./application/conversation/assignments.yml
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# Conversation Labels
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/api/v1/accounts/{account_id}/conversations/{conversation_id}/labels:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/conversation_id'
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get:
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$ref: ./application/conversation/labels/index.yml
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post:
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$ref: ./application/conversation/labels/create.yml
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# Inboxes
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/api/v1/accounts/{account_id}/inboxes:
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$ref: ./application/inboxes/index.yml
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/api/v1/accounts/{account_id}/inboxes/{id}/:
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$ref: ./application/inboxes/show.yml
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/api/v1/accounts/{account_id}/inboxes/:
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$ref: ./application/inboxes/create.yml
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/api/v1/accounts/{account_id}/inboxes/{id}:
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$ref: ./application/inboxes/update.yml
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/api/v1/accounts/{account_id}/inboxes/{id}/agent_bot:
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$ref: ./application/inboxes/get_agent_bot.yml
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/api/v1/accounts/{account_id}/inboxes/{id}/set_agent_bot:
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$ref: ./application/inboxes/set_agent_bot.yml
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# Inbox Members
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/api/v1/accounts/{account_id}/inbox_members/{inbox_id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/inbox_id'
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get:
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$ref: ./application/inboxes/inbox_members/show.yml
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delete:
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$ref: ./application/inboxes/inbox_members/delete.yml
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/api/v1/accounts/{account_id}/inbox_members:
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parameters:
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- $ref: '#/parameters/account_id'
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post:
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$ref: ./application/inboxes/inbox_members/create.yml
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patch:
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$ref: ./application/inboxes/inbox_members/update.yml
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# Messages
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/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/conversation_id'
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get:
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$ref: ./application/conversation/messages/index.yml
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post:
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$ref: ./application/conversation/messages/create.yml
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/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages/{message_id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/conversation_id'
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- $ref: '#/parameters/message_id'
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delete:
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$ref: ./application/conversation/messages/delete.yml
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# Integrations
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/api/v1/accounts/{account_id}/integrations/apps:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: './application/integrations/apps/show.yml'
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/api/v1/accounts/{account_id}/integrations/hooks:
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post:
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$ref: './application/integrations/hooks/create.yml'
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/api/v1/accounts/{account_id}/integrations/hooks/{hook_id}:
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patch:
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$ref: ./application/integrations/hooks/update.yml
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delete:
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$ref: ./application/integrations/hooks/delete.yml
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# Profile
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/profile:
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$ref: ./profile/index.yml
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# Teams
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/api/v1/accounts/{account_id}/teams:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: ./application/teams/index.yml
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post:
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$ref: ./application/teams/create.yml
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/api/v1/accounts/{account_id}/teams/{team_id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/team_id'
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get:
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$ref: './application/teams/show.yml'
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patch:
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$ref: ./application/teams/update.yml
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delete:
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$ref: ./application/teams/delete.yml
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/accounts/{account_id}/teams/{team_id}/team_members:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/team_id'
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get:
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$ref: ./application/team_members/index.yml
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post:
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$ref: ./application/team_members/create.yml
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patch:
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$ref: ./application/team_members/update.yml
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delete:
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$ref: ./application/team_members/delete.yml
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### Custom Filters goes here
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# Custom Filters
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/api/v1/accounts/{account_id}/custom_filters:
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parameters:
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- $ref: '#/parameters/account_id'
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- in: query
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name: filter_type
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type: string
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enum: ['conversation', 'contact', 'report']
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required: false
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description: The type of custom filter
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get:
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$ref: ./application/custom_filters/index.yml
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post:
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$ref: ./application/custom_filters/create.yml
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/api/v1/accounts/{account_id}/custom_filters/{custom_filter_id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/custom_filter_id'
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get:
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$ref: './application/custom_filters/show.yml'
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patch:
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$ref: ./application/custom_filters/update.yml
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delete:
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$ref: ./application/custom_filters/delete.yml
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# webhooks
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/api/v1/accounts/{account_id}/webhooks:
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parameters:
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- $ref: '#/parameters/account_id'
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get:
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$ref: ./application/webhooks/index.yml
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post:
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$ref: ./application/webhooks/create.yml
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/api/v1/accounts/{account_id}/webhooks/{webhook_id}:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/webhook_id'
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patch:
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$ref: ./application/webhooks/update.yml
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delete:
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$ref: ./application/webhooks/delete.yml
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### Reports
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# List
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/api/v2/accounts/{account_id}/reports:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/report_metric'
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- $ref: '#/parameters/report_type'
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- in: query
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name: id
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type: string
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description: The Id of specific object in case of agent/inbox/label
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- in: query
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name: since
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type: string
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description: The timestamp from where report should start.
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- in: query
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name: until
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type: string
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description: The timestamp from where report should stop.
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get:
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$ref: './application/reports/index.yml'
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# Summary
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/api/v2/accounts/{account_id}/reports/summary:
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parameters:
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- $ref: '#/parameters/account_id'
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- $ref: '#/parameters/report_type'
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- in: query
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name: id
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type: string
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description: The Id of specific object in case of agent/inbox/label
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- in: query
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name: since
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type: string
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description: The timestamp from where report should start.
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- in: query
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name: until
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type: string
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description: The timestamp from where report should stop.
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get:
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$ref: './application/reports/summary.yml'
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# Conversation metrics for account
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/api/v2/accounts/{account_id}/reports/conversations:
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parameters:
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- $ref: '#/parameters/account_id'
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- in: query
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name: type
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type: string
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enum:
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- account
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required: true
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description: Type of report
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get:
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$ref: './application/reports/conversation/account.yml'
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# Conversation metrics for agent
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/api/v2/accounts/{account_id}/reports/conversations/:
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parameters:
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- $ref: '#/parameters/account_id'
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- in: query
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name: type
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type: string
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enum:
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- agent
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required: true
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description: Type of report
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- in: query
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name: user_id
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type: string
|
|
description: The numeric ID of the user
|
|
get:
|
|
$ref: './application/reports/conversation/agent.yml'
|