class RoundRobin::AssignmentService pattr_initialize [:conversation] def perform # online agents will get priority new_assignee = round_robin_manage_service.available_agent(priority_list: online_agents) conversation.update(assignee: new_assignee) if new_assignee end private def online_agents online_agents = OnlineStatusTracker.get_available_users(conversation.account_id) online_agents.select { |_key, value| value.eql?('online') }.keys if online_agents.present? end def round_robin_manage_service @round_robin_manage_service ||= RoundRobin::ManageService.new(inbox: conversation.inbox) end def round_robin_key format(::Redis::Alfred::ROUND_ROBIN_AGENTS, inbox_id: conversation.inbox_id) end end