{ "REPORT": { "HEADER": "Informes", "LOADING_CHART": "S'estan carregant dades del gràfic...", "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.", "DOWNLOAD_AGENT_REPORTS": "Download agent reports", "METRICS": { "CONVERSATIONS": { "NAME": "Converses", "DESC": "( Total )" }, "INCOMING_MESSAGES": { "NAME": "Missatges d'entrada", "DESC": "( Total )" }, "OUTGOING_MESSAGES": { "NAME": "Missatges de sortida", "DESC": "( Total )" }, "FIRST_RESPONSE_TIME": { "NAME": "Primer temps de resposta", "DESC": "( Promig )" }, "RESOLUTION_TIME": { "NAME": "Temps de resolució", "DESC": "( Promig )" }, "RESOLUTION_COUNT": { "NAME": "Total de resolucions", "DESC": "( Total )" } }, "DATE_RANGE": [ { "id": 0, "name": "Últims 7 dies" }, { "id": 1, "name": "Últims 30 dies" } ] } }