class Conversation < ApplicationRecord include Events::Types validates :account_id, presence: true validates :inbox_id, presence: true enum status: [ :open, :resolved ] scope :latest, -> { order(created_at: :desc) } scope :unassigned, -> { where(assignee_id: nil) } scope :assigned_to, -> (agent) { where(assignee_id: agent.id) } belongs_to :account belongs_to :inbox belongs_to :assignee, class_name: 'User', optional: true belongs_to :sender, class_name: 'Contact' has_many :messages, dependent: :destroy, autosave: true before_create :set_display_id, unless: :display_id? after_update :notify_status_change, :create_activity, :send_email_notification_to_assignee after_create :send_events, :run_round_robin acts_as_taggable_on :labels def update_assignee(agent=nil) self.assignee = agent self.save! end def update_labels(labels=nil) self.label_list = labels self.save! end def toggle_status if open? self.status = :resolved else self.status = :open end self.save! ? true : false end def lock! self.locked = true self.save! end def unlock! self.locked = false self.save! end def unread_messages # +1 is a hack to avoid https://makandracards.com/makandra/1057-why-two-ruby-time-objects-are-not-equal-although-they-appear-to-be # ente budhiparamaya neekam kandit entu tonunu? messages.where("EXTRACT(EPOCH FROM created_at) > (?)", agent_last_seen_at.to_i + 1) end def unread_incoming_messages messages.incoming.where("EXTRACT(EPOCH FROM created_at) > (?)", agent_last_seen_at.to_i + 1) end def push_event_data last_message = messages.chat.last { meta: { sender: sender.push_event_data, assignee: assignee }, id: display_id, messages: [last_message.try(:push_event_data) ], inbox_id: inbox_id, status: status_before_type_cast.to_i, timestamp: created_at.to_i, user_last_seen_at: user_last_seen_at.to_i, agent_last_seen_at: agent_last_seen_at.to_i, unread_count: unread_incoming_messages.count } end def lock_event_data { id: display_id, locked: locked? } end private def dispatch_events $dispatcher.dispatch(CONVERSATION_RESOLVED, Time.zone.now, conversation: self) end def send_events $dispatcher.dispatch(CONVERSATION_CREATED, Time.zone.now, conversation: self) end def send_email_notification_to_assignee if assignee_id_changed? && assignee_id.present? && !self_assign?(assignee_id) AssignmentMailer.conversation_assigned(self, self.assignee).deliver end end def self_assign?(assignee_id) return false unless Current.user Current.user.id == assignee_id end def set_display_id self.display_id = loop do disp_id = self.account.conversations.maximum("display_id").to_i + 1 break disp_id unless account.conversations.exists?(display_id: disp_id) end end def create_activity if status_changed? && Current.user #to prevent error when conversation is reopened by customer itself by sending a new message if resolved? content = "Conversation was marked resolved by #{Current.user.try(:name)}" else content = "Conversation was reopened by #{Current.user.try(:name)}" end self.messages.create(activity_message_params(content)) end if assignee_id_changed? && Current.user if assignee_id content = "Assigned to #{assignee.name} by #{Current.user.try(:name)}" else content = "Conversation unassigned by #{Current.user.try(:name)}" end self.messages.create(activity_message_params(content)) end end def activity_message_params content { account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content } end def notify_status_change if status_changed? if resolved? && assignee.present? $dispatcher.dispatch(CONVERSATION_RESOLVED, Time.zone.now, conversation: self) end end if user_last_seen_at_changed? $dispatcher.dispatch(CONVERSATION_READ, Time.zone.now, conversation: self) end if locked_changed? $dispatcher.dispatch(CONVERSATION_LOCK_TOGGLE, Time.zone.now, conversation: self) end if assignee_id_changed? $dispatcher.dispatch(ASSIGNEE_CHANGED, Time.zone.now, conversation: self) end end def run_round_robin if true #conversation.account.has_feature?(round_robin) if true #conversation.account.round_robin_enabled? unless self.assignee #if not already assigned new_assignee = self.inbox.next_available_agent self.update_assignee(new_assignee) if new_assignee end end end end end