{ "INBOX_MGMT": { "HEADER": "Inboxes", "SIDEBAR_TXT": "
Inbox
When you connect a website or a facebook Page to Chatwoot, it is called an Inbox. You can have unlimited inboxes in your Chatwoot account.
Click on Add Inbox to connect a website or a Facebook Page.
In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab.
You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard.
", "LIST": { "404": "There are no inboxes attached to this account." }, "CREATE_FLOW": [ { "title": "Choose Channel", "route": "settings_inbox_new", "body": "Choose the provider you want to integrate with Chatwoot." }, { "title": "Create Inbox", "route": "settings_inboxes_page_channel", "body": "Authenticate your account and create an inbox." }, { "title": "Add Agents", "route": "settings_inboxes_add_agents", "body": "Add agents to the created inbox." }, { "title": "Voila!", "route": "settings_inbox_finish", "body": "You are all set to go!" } ], "ADD": { "CHANNEL_NAME": { "LABEL": "Inbox Name", "PLACEHOLDER": "Enter your inbox name (eg: Acme Inc)" }, "WEBSITE_NAME": { "LABEL": "Website Name", "PLACEHOLDER": "Enter your website name (eg: Acme Inc)" }, "FB": { "HELP": "PS: By signing in, we only get access to your Page's messages. Your private messages can never be accessed by Chatwoot.", "CHOOSE_PAGE": "Choose Page", "CHOOSE_PLACEHOLDER": "Select a page from the list", "INBOX_NAME": "Inbox Name", "ADD_NAME": "Add a name for your inbox", "PICK_NAME": "Pick A Name Your Inbox", "PICK_A_VALUE": "Pick a value" }, "TWITTER": { "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ", "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again", "TWEETS": { "ENABLE": "Create conversations from mentioned Tweets" } }, "WEBSITE_CHANNEL": { "TITLE": "Website channel", "DESC": "Create a channel for your website and start supporting your customers via our website widget.", "LOADING_MESSAGE": "Creating Website Support Channel", "CHANNEL_AVATAR": { "LABEL": "Channel Avatar" }, "CHANNEL_WEBHOOK_URL": { "LABEL": "Webhook URL", "PLACEHOLDER": "Enter your Webhook URL", "ERROR": "Please enter a valid URL" }, "CHANNEL_DOMAIN": { "LABEL": "Website Domain", "PLACEHOLDER": "Enter your website domain (eg: acme.com)" }, "CHANNEL_WELCOME_TITLE": { "LABEL": "Welcome Heading", "PLACEHOLDER": "Hi there !" }, "CHANNEL_WELCOME_TAGLINE": { "LABEL": "Welcome Tagline", "PLACEHOLDER": "We make it simple to connect with us. Ask us anything, or share your feedback." }, "CHANNEL_GREETING_MESSAGE": { "LABEL": "Channel greeting message", "PLACEHOLDER": "Acme Inc typically replies in a few hours." }, "CHANNEL_GREETING_TOGGLE": { "LABEL": "Enable channel greeting", "HELP_TEXT": "Send a greeting message to the user when he starts the conversation.", "ENABLED": "Enabled", "DISABLED": "Disabled" }, "REPLY_TIME": { "TITLE": "Set Reply time", "IN_A_FEW_MINUTES": "In a few minutes", "IN_A_FEW_HOURS": "In a few hours", "IN_A_DAY": "In a day", "HELP_TEXT": "This reply time will be displayed on the live chat widget" }, "WIDGET_COLOR": { "LABEL": "Widget Color", "PLACEHOLDER": "Update the widget color used in widget" }, "SUBMIT_BUTTON": "Create inbox" }, "TWILIO": { "TITLE": "Twilio SMS/WhatsApp Channel", "DESC": "Integrate Twilio and start supporting your customers via SMS or WhatsApp.", "ACCOUNT_SID": { "LABEL": "Account SID", "PLACEHOLDER": "Please enter your Twilio Account SID", "ERROR": "This field is required" }, "CHANNEL_TYPE": { "LABEL": "Channel Type", "ERROR": "Please select your Channel Type" }, "AUTH_TOKEN": { "LABEL": "Auth Token", "PLACEHOLDER": "Please enter your Twilio Auth Token", "ERROR": "This field is required" }, "CHANNEL_NAME": { "LABEL": "Inbox Name", "PLACEHOLDER": "Please enter a inbox name", "ERROR": "This field is required" }, "PHONE_NUMBER": { "LABEL": "Phone number", "PLACEHOLDER": "Please enter the phone number from which message will be sent.", "ERROR": "Please enter a valid value. Phone number should start with `+` sign." }, "API_CALLBACK": { "TITLE": "Callback URL", "SUBTITLE": "You have to configure the message callback URL in Twilio with the URL mentioned here." }, "SUBMIT_BUTTON": "Create Twilio Channel", "API": { "ERROR_MESSAGE": "We were not able to authenticate Twilio credentials, please try again" } }, "SMS": { "TITLE": "SMS Channel via Twilio", "DESC": "Start supporting your customers via SMS with Twilio integration." }, "WHATSAPP": { "TITLE": "WhatsApp Channel", "DESC": "Start supporting your customers via WhatsApp.", "PROVIDERS": { "LABEL": "API Provider", "TWILIO": "Twilio", "360_DIALOG": "360Dialog" }, "INBOX_NAME": { "LABEL": "Inbox Name", "PLACEHOLDER": "Please enter an inbox name", "ERROR": "This field is required" }, "PHONE_NUMBER": { "LABEL": "Phone number", "PLACEHOLDER": "Please enter the phone number from which message will be sent.", "ERROR": "Please enter a valid value. Phone number should start with `+` sign." }, "API_KEY": { "LABEL": "API key", "SUBTITLE": "Configure the WhatsApp API key.", "PLACEHOLDER": "API key", "APPLY_FOR_ACCESS": "Don't have any API key? Apply for access here", "ERROR": "Please enter a valid value." }, "SUBMIT_BUTTON": "Create WhatsApp Channel", "API": { "ERROR_MESSAGE": "We were not able to save the WhatsApp channel" } }, "API_CHANNEL": { "TITLE": "API Channel", "DESC": "Integrate with API channel and start supporting your customers.", "CHANNEL_NAME": { "LABEL": "Channel Name", "PLACEHOLDER": "Please enter a channel name", "ERROR": "This field is required" }, "WEBHOOK_URL": { "LABEL": "Webhook URL", "SUBTITLE": "Configure the URL where you want to recieve callbacks on events.", "PLACEHOLDER": "Webhook URL" }, "SUBMIT_BUTTON": "Create API Channel", "API": { "ERROR_MESSAGE": "We were not able to save the api channel" } }, "EMAIL_CHANNEL": { "TITLE": "Email Channel", "DESC": "Integrate you email inbox.", "CHANNEL_NAME": { "LABEL": "Channel Name", "PLACEHOLDER": "Please enter a channel name", "ERROR": "This field is required" }, "EMAIL": { "LABEL": "Email", "SUBTITLE": "Email where your customers sends you support tickets", "PLACEHOLDER": "Email" }, "SUBMIT_BUTTON": "Create Email Channel", "API": { "ERROR_MESSAGE": "We were not able to save the email channel" }, "FINISH_MESSAGE": "Start forwarding your emails to the following email address." }, "LINE_CHANNEL": { "TITLE": "LINE Channel", "DESC": "Integrate with LINE channel and start supporting your customers.", "CHANNEL_NAME": { "LABEL": "Channel Name", "PLACEHOLDER": "Please enter a channel name", "ERROR": "This field is required" }, "LINE_CHANNEL_ID": { "LABEL": "LINE Channel ID", "PLACEHOLDER": "LINE Channel ID" }, "LINE_CHANNEL_SECRET": { "LABEL": "LINE Channel Secret", "PLACEHOLDER": "LINE Channel Secret" }, "LINE_CHANNEL_TOKEN": { "LABEL": "LINE Channel Token", "PLACEHOLDER": "LINE Channel Token" }, "SUBMIT_BUTTON": "Create LINE Channel", "API": { "ERROR_MESSAGE": "We were not able to save the LINE channel" }, "API_CALLBACK": { "TITLE": "Callback URL", "SUBTITLE": "You have to configure the webhook URL in LINE application with the URL mentioned here." } }, "TELEGRAM_CHANNEL": { "TITLE": "Telegram Channel", "DESC": "Integrate with Telegram channel and start supporting your customers.", "BOT_TOKEN": { "LABEL": "Bot Token", "SUBTITLE": "Configure the bot token you have obtained from Telegram BotFather.", "PLACEHOLDER": "Bot Token" }, "SUBMIT_BUTTON": "Create Telegram Channel", "API": { "ERROR_MESSAGE": "We were not able to save the telegram channel" } }, "AUTH": { "TITLE": "Choose a channel", "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, WhatsApp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed." }, "AGENTS": { "TITLE": "Agents", "DESC": "Here you can add agents to manage your newly created inbox. Only these selected agents will have access to your inbox. Agents which are not part of this inbox will not be able to see or respond to messages in this inbox when they login.