{
  "REPORT": {
    "HEADER": "Overview",
    "LOADING_CHART": "Chargement des données du graphique ...",
    "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
    "DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
        "DESC": "(Total)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Messages entrants",
        "DESC": "(Total)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Messages sortants",
        "DESC": "(Total)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "Délai de la première réponse",
        "DESC": "(Moy.)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de résolution",
        "DESC": "(Moy.)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Nombre de résolutions",
        "DESC": "(Total)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 derniers jours"
      },
      {
        "id": 1,
        "name": "30 derniers jours"
      },
      {
        "id": 2,
        "name": "3 derniers mois"
      },
      {
        "id": 3,
        "name": "6 derniers mois"
      },
      {
        "id": 4,
        "name": "Année dernière"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Contact",
        "AGENT_NAME": "Assigned agent",
        "RATING": "Note",
        "FEEDBACK_TEXT": "Feedback comment"
      }
    },
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Total responses",
        "TOOLTIP": "Total number of responses collected"
      },
      "SATISFACTION_SCORE": {
        "LABEL": "Satisfaction score",
        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
      },
      "RESPONSE_RATE": {
        "LABEL": "Response rate",
        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
      }
    }
  }
}