type: object
properties:
  avg_first_response_time:
    type: string
  avg_resolution_time:
    type: string
  conversations_count:
    type: number
  incoming_messages_count:
    type: number
  outgoing_messages_count:
    type: number
  resolutions_count:
    type: number
  previous:
    type: object
    properties:
      avg_first_response_time:
        type: string
      avg_resolution_time:
        type: string
      conversations_count:
        type: number
      incoming_messages_count:
        type: number
      outgoing_messages_count:
        type: number
      resolutions_count:
        type: number