module AssignmentHandler extend ActiveSupport::Concern include Events::Types included do before_save :ensure_assignee_is_from_team after_update :notify_assignment_change, :process_assignment_activities end private def ensure_assignee_is_from_team return unless team_id_changed? ensure_current_assignee_team self.assignee_id ||= find_team_assignee_id_for_inbox if team&.allow_auto_assign.present? end def ensure_current_assignee_team self.assignee_id = nil if team&.members&.exclude?(assignee) end def find_team_assignee_id_for_inbox members = inbox.members.ids & team.members.ids # TODO: User round robin to determine the next agent instead of using sample members.sample end def notify_assignment_change { ASSIGNEE_CHANGED => -> { saved_change_to_assignee_id? }, TEAM_CHANGED => -> { saved_change_to_team_id? } }.each do |event, condition| condition.call && dispatcher_dispatch(event) end end def process_assignment_activities user_name = Current.user.name if Current.user.present? if saved_change_to_team_id? create_team_change_activity(user_name) elsif saved_change_to_assignee_id? create_assignee_change_activity(user_name) end end end