class ApplicationMailbox < ActionMailbox::Base include MailboxHelper # Last part is the regex for the UUID # Eg: email should be something like : reply+6bdc3f4d-0bec-4515-a284-5d916fdde489@domain.com REPLY_EMAIL_UUID_PATTERN = /^reply\+([0-9a-f]{8}\b-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-\b[0-9a-f]{12})$/i CONVERSATION_MESSAGE_ID_PATTERN = %r{conversation/([a-zA-Z0-9\-]*?)/messages/(\d+?)@(\w+\.\w+)} def self.reply_mail? proc do |inbound_mail_obj| is_a_reply_email = false inbound_mail_obj.mail.to&.each do |email| is_a_reply_email = true if reply_uuid_mail?(email) end is_a_reply_email = true if in_reply_to_mail?(inbound_mail_obj, is_a_reply_email) is_a_reply_email end end def self.support_mail? proc do |inbound_mail_obj| is_a_support_email = false inbound_mail_obj.mail.to&.each do |email| channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase) if channel.present? is_a_support_email = true break end end is_a_support_email end end def self.catch_all_mail? proc { |_mail| true } end # checks if follow this pattern then send it to reply_mailbox # def self.in_reply_to_mail?(inbound_mail_obj, is_a_reply_email) return if is_a_reply_email in_reply_to = inbound_mail_obj.mail.in_reply_to return false if in_reply_to.blank? return true if in_reply_to_matches?(in_reply_to) message = Message.find_by(source_id: in_reply_to) return true if message.present? false end def self.in_reply_to_matches?(in_reply_to) in_reply_to_match = false if in_reply_to.is_a?(Array) in_reply_to.each do |in_reply_to_mail| in_reply_to_match ||= in_reply_to_mail.match(CONVERSATION_MESSAGE_ID_PATTERN) end else in_reply_to_match = in_reply_to.match(CONVERSATION_MESSAGE_ID_PATTERN) end in_reply_to_match end # checks if follow this pattern send it to reply_mailbox # reply+@ def self.reply_uuid_mail?(email) conversation_uuid = email.split('@')[0] conversation_uuid.match(REPLY_EMAIL_UUID_PATTERN) end # routing should be defined below the referenced procs # routes as a reply to existing conversations routing(reply_mail? => :reply) # routes as a new conversation in email channel routing(support_mail? => :support) routing(catch_all_mail? => :default) end