class ApplicationMailbox < ActionMailbox::Base # Last part is the regex for the UUID # Eg: email should be something like : reply+6bdc3f4d-0bec-4515-a284-5d916fdde489@domain.com REPLY_EMAIL_USERNAME_PATTERN = /^reply\+([0-9a-f]{8}\b-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-\b[0-9a-f]{12})$/i def self.reply_mail? proc do |inbound_mail_obj| is_a_reply_email = false inbound_mail_obj.mail.to&.each do |email| username = email.split('@')[0] match_result = username.match(REPLY_EMAIL_USERNAME_PATTERN) if match_result is_a_reply_email = true break end end is_a_reply_email end end def self.support_mail? proc do |inbound_mail_obj| is_a_support_email = false inbound_mail_obj.mail.to&.each do |email| channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase) if channel.present? is_a_support_email = true break end end is_a_support_email end end def self.catch_all_mail? proc { |_mail| true } end # routing should be defined below the referenced procs # routes as a reply to existing conversations routing(reply_mail? => :reply) # routes as a new conversation in email channel routing(support_mail? => :support) routing(catch_all_mail? => :default) end