class ConversationReplyMailer < ApplicationMailer default from: ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com') layout :choose_layout def reply_with_summary(conversation, message_queued_time) return unless smtp_config_set_or_development? @conversation = conversation @account = @conversation.account @contact = @conversation.contact @agent = @conversation.assignee recap_messages = @conversation.messages.chat.where('created_at < ?', message_queued_time).last(10) new_messages = @conversation.messages.chat.where('created_at >= ?', message_queued_time) @messages = recap_messages + new_messages @messages = @messages.select(&:reportable?) mail({ to: @contact&.email, from: from_email, reply_to: reply_email, subject: mail_subject, message_id: custom_message_id, in_reply_to: in_reply_to_email }) end def reply_without_summary(conversation, message_queued_time) return unless smtp_config_set_or_development? @conversation = conversation @account = @conversation.account @contact = @conversation.contact @agent = @conversation.assignee @messages = @conversation.messages.chat.outgoing.where('created_at >= ?', message_queued_time) return false if @messages.count.zero? mail({ to: @contact&.email, from: from_email, reply_to: reply_email, subject: mail_subject, message_id: custom_message_id, in_reply_to: in_reply_to_email }) end private def mail_subject subject_line = I18n.t('conversations.reply.email_subject') "[##{@conversation.display_id}] #{subject_line}" end def reply_email if inbound_email_enabled? "#{@agent.name} " else @agent&.email end end def from_email if inbound_email_enabled? "#{@agent.name} <#{account_support_email}>" else "#{@agent.name} <#{ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')}>" end end def custom_message_id "" end def in_reply_to_email "" end def inbound_email_enabled? @inbound_email_enabled ||= @account.feature_enabled?('inbound_emails') && current_domain.present? && account_support_email.present? end def current_domain @current_domain ||= begin @account.domain || ENV.fetch('MAILER_INBOUND_EMAIL_DOMAIN', false) || GlobalConfig.get('MAILER_INBOUND_EMAIL_DOMAIN')['MAILER_INBOUND_EMAIL_DOMAIN'] end end def account_support_email @account_support_email ||= begin @account.support_email || GlobalConfig.get('MAILER_SUPPORT_EMAIL')['MAILER_SUPPORT_EMAIL'] || ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com') end end def choose_layout return false if action_name == 'reply_without_summary' 'mailer' end end