{
  "REPORT": {
    "HEADER": "Overview",
    "LOADING_CHART": "در حال دریافت اطلاعات...",
    "NO_ENOUGH_DATA": "متاسفانه اطلاعات کافی دریافت نشد، لطفا بعدا دوباره امتحان کنید",
    "DOWNLOAD_AGENT_REPORTS": "دانلود گزارش ایجنت",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "گفتگوها",
        "DESC": "( جمع کل )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "پیام‌های ورودی",
        "DESC": "( جمع کل )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "پیام‌های خروجی",
        "DESC": "( جمع کل )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "زمان تا اولین پاسخ",
        "DESC": "( میانگین )"
      },
      "RESOLUTION_TIME": {
        "NAME": "زمان تا حل شدن مساله",
        "DESC": "( میانگین )"
      },
      "RESOLUTION_COUNT": {
        "NAME": "تعداد مسائل حل شده",
        "DESC": "( جمع کل )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "در ۷ روز گذشته"
      },
      {
        "id": 1,
        "name": "در ۳۰ روز گذشته"
      },
      {
        "id": 0,
        "name": "۳ ماه گذشته"
      },
      {
        "id": 0,
        "name": "۶ ماه گذشته"
      },
      {
        "id": 0,
        "name": "پارسال"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Contact",
        "AGENT_NAME": "Assigned agent",
        "RATING": "رتبه",
        "FEEDBACK_TEXT": "Feedback comment"
      }
    },
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Total responses",
        "TOOLTIP": "Total number of responses collected"
      },
      "SATISFACTION_SCORE": {
        "LABEL": "Satisfaction score",
        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
      },
      "RESPONSE_RATE": {
        "LABEL": "Response rate",
        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
      }
    }
  }
}