{ "MACROS": { "HEADER": "Macros", "HEADER_BTN_TXT": "Add a new macro", "HEADER_BTN_TXT_SAVE": "Save macro", "LOADING": "Fetching macros", "SIDEBAR_TXT": "

Macros

A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions.

A macro can be helpful in 2 ways.

As an agent assist: If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.

As an option to onboard a team member: Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.

", "ERROR": "Something went wrong. Please try again", "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.", "ADD": { "FORM": { "NAME": { "LABEL": "Macro name", "PLACEHOLDER": "Enter a name for your macro", "ERROR": "Name is required for creating a macro" }, "ACTIONS": { "LABEL": "Actions" } }, "API": { "SUCCESS_MESSAGE": "Macro added successfully", "ERROR_MESSAGE": "Unable to create macro, Please try again later" } }, "LIST": { "TABLE_HEADER": [ "Name", "Created by", "Last updated by", "Visibility" ], "404": "No macros found" }, "DELETE": { "TOOLTIP": "Delete macro", "CONFIRM": { "MESSAGE": "Are you sure to delete ", "YES": "Yes, Delete", "NO": "No" }, "API": { "SUCCESS_MESSAGE": "Macro deleted successfully", "ERROR_MESSAGE": "There was an error deleting the macro. Please try again later" } }, "EDIT": { "TOOLTIP": "Edit macro", "API": { "SUCCESS_MESSAGE": "Macro updated successfully", "ERROR_MESSAGE": "Could not update Macro, Please try again later" } }, "EDITOR": { "START_FLOW": "Start Flow", "END_FLOW": "End Flow", "LOADING": "Fetching macro", "ADD_BTN_TOOLTIP": "Add new action", "DELETE_BTN_TOOLTIP": "Delete Action", "VISIBILITY": { "LABEL": "Macro Visibility", "GLOBAL": { "LABEL": "Public", "DESCRIPTION": "This macro is available publicly for all agents in this account." }, "PERSONAL": { "LABEL": "Private", "DESCRIPTION": "This macro will be private to you and not be available to others." } } }, "EXECUTE": { "BUTTON_TOOLTIP": "Execute", "PREVIEW": "Preview Macro", "EXECUTED_SUCCESSFULLY": "Macro executed successfully" } } }