FactoryBot.define do factory :automation_rule do account event_name { 'conversation_status_changed' } conditions { [{ 'values': ['resolved'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }] } actions do [ { 'action_name' => 'send_email_to_team', 'action_params' => { 'message' => 'Please pay attention to this conversation, its from high priority customer', 'team_ids' => [1] } }, { 'action_name' => 'assign_team', 'action_params' => [1] }, { 'action_name' => 'add_label', 'action_params' => %w[support priority_customer] }, { 'action_name' => 'assign_best_agent', 'action_params' => [1, 2, 3, 4] } ] end end end