class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseController include Events::Types include DateRangeHelper before_action :conversation, except: [:index, :meta, :search, :create, :filter] before_action :inbox, :contact, :contact_inbox, only: [:create] def index result = conversation_finder.perform @conversations = result[:conversations] @conversations_count = result[:count] end def meta result = conversation_finder.perform @conversations_count = result[:count] end def search result = conversation_finder.perform @conversations = result[:conversations] @conversations_count = result[:count] end def create ActiveRecord::Base.transaction do @conversation = ::Conversation.create!(conversation_params) Messages::MessageBuilder.new(Current.user, @conversation, params[:message]).perform if params[:message].present? end end def show; end def filter result = ::Conversations::FilterService.new(params.permit!, current_user).perform @conversations = result[:conversations] @conversations_count = result[:count] end def mute @conversation.mute! head :ok end def unmute @conversation.unmute! head :ok end def transcript render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank? ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later head :ok end def toggle_status if params[:status] set_conversation_status @status = @conversation.save! else @status = @conversation.toggle_status end assign_conversation if @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent? end def toggle_typing_status case params[:typing_status] when 'on' trigger_typing_event(CONVERSATION_TYPING_ON, params[:is_private]) when 'off' trigger_typing_event(CONVERSATION_TYPING_OFF, params[:is_private]) end head :ok end def update_last_seen # rubocop:disable Rails/SkipsModelValidations @conversation.update_column(:agent_last_seen_at, DateTime.now.utc) @conversation.update_column(:assignee_last_seen_at, DateTime.now.utc) if assignee? # rubocop:enable Rails/SkipsModelValidations end def custom_attributes @conversation.custom_attributes = params.permit(custom_attributes: {})[:custom_attributes] @conversation.save! end private def set_conversation_status status = params[:status] == 'bot' ? 'pending' : params[:status] @conversation.status = status @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until] end def assign_conversation @agent = Current.account.users.find(current_user.id) @conversation.update_assignee(@agent) end def trigger_typing_event(event, is_private) user = current_user.presence || @resource Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: @conversation, user: user, is_private: is_private) end def conversation @conversation ||= Current.account.conversations.find_by!(display_id: params[:id]) authorize @conversation.inbox, :show? end def inbox return if params[:inbox_id].blank? @inbox = Current.account.inboxes.find(params[:inbox_id]) authorize @inbox, :show? end def contact return if params[:contact_id].blank? @contact = Current.account.contacts.find(params[:contact_id]) end def contact_inbox @contact_inbox = build_contact_inbox # fallback for the old case where we do look up only using source id # In future we need to change this and make sure we do look up on combination of inbox_id and source_id # and deprecate the support of passing only source_id as the param @contact_inbox ||= ::ContactInbox.find_by!(source_id: params[:source_id]) authorize @contact_inbox.inbox, :show? end def build_contact_inbox return if @inbox.blank? || @contact.blank? ContactInboxBuilder.new( contact: @contact, inbox: @inbox, source_id: params[:source_id] ).perform end def conversation_params additional_attributes = params[:additional_attributes]&.permit! || {} custom_attributes = params[:custom_attributes]&.permit! || {} status = params[:status].present? ? { status: params[:status] } : {} # TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases status = { status: 'pending' } if status[:status] == 'bot' { account_id: Current.account.id, inbox_id: @contact_inbox.inbox_id, contact_id: @contact_inbox.contact_id, contact_inbox_id: @contact_inbox.id, additional_attributes: additional_attributes, custom_attributes: custom_attributes, snoozed_until: params[:snoozed_until], assignee_id: params[:assignee_id], team_id: params[:team_id] }.merge(status) end def conversation_finder @conversation_finder ||= ConversationFinder.new(current_user, params) end def assignee? @conversation.assignee_id? && current_user == @conversation.assignee end end