{
  "REPORT": {
    "HEADER": "Percakapan",
    "LOADING_CHART": "Memuat data grafik...",
    "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
    "DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Percakapan",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Pesan Masuk",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Pesan Keluar",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Waktu Penyelesaian",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Jumlah Terselesaikan",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 hari terakhir"
      },
      {
        "id": 1,
        "name": "30 hari terakhir"
      },
      {
        "id": 2,
        "name": "3 bulan terakhir"
      },
      {
        "id": 3,
        "name": "6 bulan terakhir"
      },
      {
        "id": 4,
        "name": "Tahun terakhir"
      },
      {
        "id": 5,
        "name": "Rentang tanggal kustom"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Terapkan",
      "PLACEHOLDER": "Pilih rentang tanggal"
    },
    "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
    "GROUP_BY_DAY_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      }
    ],
    "GROUP_BY_WEEK_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      },
      {
        "id": 2,
        "groupBy": "Week"
      }
    ],
    "GROUP_BY_MONTH_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      },
      {
        "id": 2,
        "groupBy": "Week"
      },
      {
        "id": 3,
        "groupBy": "Month"
      }
    ],
    "GROUP_BY_YEAR_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      },
      {
        "id": 2,
        "groupBy": "Week"
      },
      {
        "id": 3,
        "groupBy": "Month"
      },
      {
        "id": 4,
        "groupBy": "Year"
      }
    ],
    "BUSINESS_HOURS": "Jam Kerja"
  },
  "AGENT_REPORTS": {
    "HEADER": "Gambaran Agen",
    "LOADING_CHART": "Memuat data grafik...",
    "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
    "DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
    "FILTER_DROPDOWN_LABEL": "Pilih Agen",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Percakapan",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Pesan Masuk",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Pesan Keluar",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Waktu Penyelesaian",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Jumlah Terselesaikan",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 hari terakhir"
      },
      {
        "id": 1,
        "name": "30 hari terakhir"
      },
      {
        "id": 2,
        "name": "3 bulan terakhir"
      },
      {
        "id": 3,
        "name": "6 bulan terakhir"
      },
      {
        "id": 4,
        "name": "Tahun terakhir"
      },
      {
        "id": 5,
        "name": "Rentang tanggal kustom"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Terapkan",
      "PLACEHOLDER": "Pilih rentang tanggal"
    }
  },
  "LABEL_REPORTS": {
    "HEADER": "Gambaran Label",
    "LOADING_CHART": "Memuat data grafik...",
    "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
    "DOWNLOAD_LABEL_REPORTS": "Unduh laporan label",
    "FILTER_DROPDOWN_LABEL": "Pilih label",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Percakapan",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Pesan Masuk",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Pesan Keluar",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Waktu Penyelesaian",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Jumlah Terselesaikan",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 hari terakhir"
      },
      {
        "id": 1,
        "name": "30 hari terakhir"
      },
      {
        "id": 2,
        "name": "3 bulan terakhir"
      },
      {
        "id": 3,
        "name": "6 bulan terakhir"
      },
      {
        "id": 4,
        "name": "Tahun terakhir"
      },
      {
        "id": 5,
        "name": "Rentang tanggal kustom"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Terapkan",
      "PLACEHOLDER": "Pilih rentang tanggal"
    }
  },
  "INBOX_REPORTS": {
    "HEADER": "Gambaran kontak masuk",
    "LOADING_CHART": "Memuat data grafik...",
    "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
    "DOWNLOAD_INBOX_REPORTS": "Unduh laporan kotak masuk",
    "FILTER_DROPDOWN_LABEL": "Pilih kotak masuk",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Percakapan",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Pesan Masuk",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Pesan Keluar",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Waktu Penyelesaian",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Jumlah Terselesaikan",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 hari terakhir"
      },
      {
        "id": 1,
        "name": "30 hari terakhir"
      },
      {
        "id": 2,
        "name": "3 bulan terakhir"
      },
      {
        "id": 3,
        "name": "6 bulan terakhir"
      },
      {
        "id": 4,
        "name": "Tahun terakhir"
      },
      {
        "id": 5,
        "name": "Rentang tanggal kustom"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Terapkan",
      "PLACEHOLDER": "Pilih rentang tanggal"
    }
  },
  "TEAM_REPORTS": {
    "HEADER": "Gambaran Tim",
    "LOADING_CHART": "Memuat data grafik...",
    "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
    "DOWNLOAD_TEAM_REPORTS": "Unduh laporan tim",
    "FILTER_DROPDOWN_LABEL": "Pilih Tim",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Percakapan",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Pesan Masuk",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Pesan Keluar",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Waktu Penyelesaian",
        "DESC": "( Rata-Rata )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Jumlah Terselesaikan",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 hari terakhir"
      },
      {
        "id": 1,
        "name": "30 hari terakhir"
      },
      {
        "id": 2,
        "name": "3 bulan terakhir"
      },
      {
        "id": 3,
        "name": "6 bulan terakhir"
      },
      {
        "id": 4,
        "name": "Tahun terakhir"
      },
      {
        "id": 5,
        "name": "Rentang tanggal kustom"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Terapkan",
      "PLACEHOLDER": "Pilih rentang tanggal"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "Laporan CSAT",
    "NO_RECORDS": "Tidak ada respons survey CSAT yang tersedia.",
    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
      }
    },
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Kontak",
        "AGENT_NAME": "Agen yang ditugaskan",
        "RATING": "Peringkat",
        "FEEDBACK_TEXT": "Komentar umpan balik"
      }
    },
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Total respons",
        "TOOLTIP": "Total jumlah respons yang terkumpul"
      },
      "SATISFACTION_SCORE": {
        "LABEL": "Nilai kepuasan",
        "TOOLTIP": "Total jumlah respons positif / Total jumlah respons * 100"
      },
      "RESPONSE_RATE": {
        "LABEL": "Peringkat respons",
        "TOOLTIP": "Total jumlah respons / Total jumlah pesan survey CSAT yang terkirim * 100"
      }
    }
  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Gambaran",
    "LIVE": "Live",
    "ACCOUNT_CONVERSATIONS": {
      "HEADER": "Open Conversations",
      "LOADING_MESSAGE": "Loading conversation metrics...",
      "OPEN": "Terbuka",
      "UNATTENDED": "Unattended",
      "UNASSIGNED": "Belum ditugaskan"
    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
      "NO_AGENTS": "There are no conversations by agents",
      "TABLE_HEADER": {
        "AGENT": "Agen",
        "OPEN": "OPEN",
        "UNATTENDED": "Unattended",
        "STATUS": "Status"
      }
    },
    "AGENT_STATUS": {
      "HEADER": "Agent status",
      "ONLINE": "Online",
      "BUSY": "Sibuk",
      "OFFLINE": "Offline"
    }
  }
}