module RoundRobinHandler extend ActiveSupport::Concern include Events::Types included do after_save :run_round_robin end private def run_round_robin # Round robin kicks in on conversation create & update # run it only when conversation status changes to open return unless conversation_status_changed_to_open? return unless should_round_robin? ::RoundRobin::AssignmentService.new(conversation: self).perform end def should_round_robin? return false unless inbox.enable_auto_assignment? # run only if assignee is blank or doesn't have access to inbox assignee.blank? || inbox.members.exclude?(assignee) end end