{
  "REPORT": {
    "HEADER": "Reports",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Incoming Messages",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Outgoing Messages",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First response time",
        "DESC": "( Avg )"
      },
      "RESOLUTION_TIME": {
        "NAME": "Resolution Time",
        "DESC": "( Avg )"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Resolution Count",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Last 7 days"
      },
      {
        "id": 1,
        "name": "Last 30 days"
      },
      {
        "id": 2,
        "name": "Last 3 months"
      },
      {
        "id": 3,
        "name": "Last 6 months"
      },
      {
        "id": 4,
        "name": "Last year"
      }
    ]
  }
}