# frozen_string_literal: true # == Schema Information # # Table name: inboxes # # id :integer not null, primary key # allow_messages_after_resolved :boolean default(TRUE) # channel_type :string # csat_survey_enabled :boolean default(FALSE) # email_address :string # enable_auto_assignment :boolean default(TRUE) # enable_email_collect :boolean default(TRUE) # greeting_enabled :boolean default(FALSE) # greeting_message :string # name :string not null # out_of_office_message :string # timezone :string default("UTC") # working_hours_enabled :boolean default(FALSE) # created_at :datetime not null # updated_at :datetime not null # account_id :integer not null # channel_id :integer not null # # Indexes # # index_inboxes_on_account_id (account_id) # class Inbox < ApplicationRecord include Reportable include Avatarable include OutOfOffisable validates :name, presence: true validates :account_id, presence: true validates :timezone, inclusion: { in: TZInfo::Timezone.all_identifiers } belongs_to :account belongs_to :channel, polymorphic: true, dependent: :destroy has_many :campaigns, dependent: :destroy_async has_many :contact_inboxes, dependent: :destroy_async has_many :contacts, through: :contact_inboxes has_many :inbox_members, dependent: :destroy_async has_many :members, through: :inbox_members, source: :user has_many :conversations, dependent: :destroy_async has_many :messages, through: :conversations has_one :agent_bot_inbox, dependent: :destroy_async has_one :agent_bot, through: :agent_bot_inbox has_many :webhooks, dependent: :destroy_async has_many :hooks, dependent: :destroy_async, class_name: 'Integrations::Hook' after_destroy :delete_round_robin_agents scope :order_by_name, -> { order('lower(name) ASC') } def add_member(user_id) member = inbox_members.new(user_id: user_id) member.save! end def remove_member(user_id) member = inbox_members.find_by!(user_id: user_id) member.try(:destroy) end def facebook? channel_type == 'Channel::FacebookPage' end def web_widget? channel_type == 'Channel::WebWidget' end def api? channel_type == 'Channel::Api' end def email? channel_type == 'Channel::Email' end def twilio? channel_type == 'Channel::TwilioSms' end def twitter? channel_type == 'Channel::TwitterProfile' end def inbox_type channel.name end def webhook_data { id: id, name: name } end def callback_webhook_url case channel_type when 'Channel::TwilioSms' "#{ENV['FRONTEND_URL']}/twilio/callback" when 'Channel::Line' "#{ENV['FRONTEND_URL']}/webhooks/line/#{channel.line_channel_id}" end end private def delete_round_robin_agents ::RoundRobin::ManageService.new(inbox: self).clear_queue end end