module AutoAssignmentHandler extend ActiveSupport::Concern include Events::Types included do after_save :run_auto_assignment end private def run_auto_assignment # Round robin kicks in on conversation create & update # run it only when conversation status changes to open return unless conversation_status_changed_to_open? return unless should_run_auto_assignment? ::AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform end def should_run_auto_assignment? return false unless inbox.enable_auto_assignment? # run only if assignee is blank or doesn't have access to inbox assignee.blank? || inbox.members.exclude?(assignee) end end