module ActivityMessageHandler extend ActiveSupport::Concern private def create_activity user_name = Current.user.name if Current.user.present? status_change_activity(user_name) if saved_change_to_status? create_label_change(user_name) if saved_change_to_label_list? end def status_change_activity(user_name) return send_automation_activity if Current.executed_by.present? create_status_change_message(user_name) end def activity_message_params(content) { account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content } end def create_status_change_message(user_name) content = if user_name I18n.t("conversations.activity.status.#{status}", user_name: user_name) elsif Current.contact.present? && resolved? I18n.t('conversations.activity.status.contact_resolved', contact_name: Current.contact.name.capitalize) elsif resolved? I18n.t('conversations.activity.status.auto_resolved', duration: auto_resolve_duration) end ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end def send_automation_activity content = I18n.t("conversations.activity.status.#{status}", user_name: 'Automation System') ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end def create_label_added(user_name, labels = []) return unless labels.size.positive? params = { user_name: user_name, labels: labels.join(', ') } content = I18n.t('conversations.activity.labels.added', **params) ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end def create_label_removed(user_name, labels = []) return unless labels.size.positive? params = { user_name: user_name, labels: labels.join(', ') } content = I18n.t('conversations.activity.labels.removed', **params) ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end def create_muted_message return unless Current.user params = { user_name: Current.user.name } content = I18n.t('conversations.activity.muted', **params) ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end def create_unmuted_message return unless Current.user params = { user_name: Current.user.name } content = I18n.t('conversations.activity.unmuted', **params) ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end def generate_team_change_activity_key key = team_id ? 'assigned' : 'removed' key += '_with_assignee' if key == 'assigned' && saved_change_to_assignee_id? && assignee key end def generate_team_name_for_activity previous_team_id = previous_changes[:team_id][0] Team.find_by(id: previous_team_id)&.name if previous_team_id.present? end def create_team_change_activity(user_name) return unless user_name key = generate_team_change_activity_key params = { assignee_name: assignee&.name, team_name: team&.name, user_name: user_name } params[:team_name] = generate_team_name_for_activity if key == 'removed' content = I18n.t("conversations.activity.team.#{key}", **params) ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end def generate_assignee_change_activity_content(user_name) params = { assignee_name: assignee&.name, user_name: user_name }.compact key = assignee_id ? 'assigned' : 'removed' key = 'self_assigned' if self_assign? assignee_id I18n.t("conversations.activity.assignee.#{key}", **params) end def create_assignee_change_activity(user_name) return unless user_name content = generate_assignee_change_activity_content(user_name) ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content end end