class AssignmentMailer < ApplicationMailer default from: 'accounts@chatwoot.com' layout 'mailer' def conversation_assigned(conversation, agent) return if ENV.fetch('SMTP_ADDRESS', nil).blank? @agent = agent @conversation = conversation mail(to: @agent.email, subject: "#{@agent.name}, A new conversation [ID - #{@conversation.display_id}] has been assigned to you.") end end