<% headers = [ I18n.t('reports.team_csv.team_name'), I18n.t('reports.team_csv.conversations_count'), I18n.t('reports.team_csv.avg_first_response_time'), I18n.t('reports.team_csv.avg_resolution_time') ] %> <%= CSV.generate_line headers %> <% Current.account.teams.each do |team| %> <% team_report = V2::ReportBuilder.new(Current.account, { type: :team, id: team.id, since: params[:since], until: params[:until] }).summary %> <% row = [ team.name, team_report[:conversations_count], (team_report[:avg_first_response_time]/60).to_i, (team_report[:avg_resolution_time]/60).to_i ] %> <%= CSV.generate_line row %> <% end %> <%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>