class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseController include Events::Types include DateRangeHelper before_action :conversation, except: [:index, :meta, :search, :create] before_action :contact_inbox, only: [:create] def index result = conversation_finder.perform @conversations = result[:conversations] @conversations_count = result[:count] end def meta result = conversation_finder.perform @conversations_count = result[:count] end def search result = conversation_finder.perform @conversations = result[:conversations] @conversations_count = result[:count] end def create ActiveRecord::Base.transaction do @conversation = ::Conversation.create!(conversation_params) Messages::MessageBuilder.new(Current.user, @conversation, params[:message]).perform if params[:message].present? end end def show; end def mute @conversation.mute! head :ok end def unmute @conversation.unmute! head :ok end def transcript render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank? ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later head :ok end def toggle_status if params[:status] set_conversation_status @status = @conversation.save! else @status = @conversation.toggle_status end end def toggle_typing_status case params[:typing_status] when 'on' trigger_typing_event(CONVERSATION_TYPING_ON) when 'off' trigger_typing_event(CONVERSATION_TYPING_OFF) end head :ok end def update_last_seen @conversation.agent_last_seen_at = DateTime.now.utc @conversation.assignee_last_seen_at = DateTime.now.utc if assignee? @conversation.save! end def custom_attributes @conversation.custom_attributes = params.permit(custom_attributes: {})[:custom_attributes] @conversation.save! end private def set_conversation_status status = params[:status] == 'bot' ? 'pending' : params[:status] @conversation.status = status @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until] end def trigger_typing_event(event) user = current_user.presence || @resource Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: @conversation, user: user) end def conversation @conversation ||= Current.account.conversations.find_by!(display_id: params[:id]) authorize @conversation.inbox, :show? end def contact_inbox @contact_inbox = build_contact_inbox @contact_inbox ||= ::ContactInbox.find_by!(source_id: params[:source_id]) authorize @contact_inbox.inbox, :show? end def build_contact_inbox return if params[:contact_id].blank? || params[:inbox_id].blank? inbox = Current.account.inboxes.find(params[:inbox_id]) authorize inbox, :show? ContactInboxBuilder.new( contact_id: params[:contact_id], inbox_id: inbox.id, source_id: params[:source_id] ).perform end def conversation_params additional_attributes = params[:additional_attributes]&.permit! || {} custom_attributes = params[:custom_attributes]&.permit! || {} status = params[:status].present? ? { status: params[:status] } : {} # TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases status = { status: 'pending' } if status[:status] == 'bot' { account_id: Current.account.id, inbox_id: @contact_inbox.inbox_id, contact_id: @contact_inbox.contact_id, contact_inbox_id: @contact_inbox.id, additional_attributes: additional_attributes, custom_attributes: custom_attributes, snoozed_until: params[:snoozed_until] }.merge(status) end def conversation_finder @conversation_finder ||= ConversationFinder.new(current_user, params) end def assignee? @conversation.assignee_id? && current_user == @conversation.assignee end end