{
  "REPORT": {
    "HEADER": "Reports",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "METRICS": [
      {
        "NAME": "Conversations",
        "KEY": "conversations_count",
        "DESC": "( Total )"
      },
      {
        "NAME": "Incoming Messages",
        "KEY": "incoming_messages_count",
        "DESC": "( Total )"
      },
      {
        "NAME": "Outgoing Messages",
        "KEY": "outgoing_messages_count",
        "DESC": "( Total )"
      },
      {
        "NAME": "First response time",
        "KEY": "avg_first_response_time",
        "DESC": "( Avg )"
      },
      {
        "NAME": "Resolution Time",
        "KEY": "avg_resolution_time",
        "DESC": "( Avg )"
      },
      {
        "NAME": "Resolution Count",
        "KEY": "resolutions_count",
        "DESC": "( Total )"
      }
    ],
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Last 7 days"
      },
      {
        "id": 1,
        "name": "Last 30 days"
      }
    ]
  }
}