{
  "REPORT": {
    "HEADER": "Conversations",
    "LOADING_CHART": "Chargement des données du graphique ...",
    "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
    "DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
        "DESC": "(Total)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Messages entrants",
        "DESC": "(Total)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Messages sortants",
        "DESC": "(Total)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de résolution",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Nombre de résolutions",
        "DESC": "(Total)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 derniers jours"
      },
      {
        "id": 1,
        "name": "30 derniers jours"
      },
      {
        "id": 2,
        "name": "3 derniers mois"
      },
      {
        "id": 3,
        "name": "6 derniers mois"
      },
      {
        "id": 4,
        "name": "Année dernière"
      },
      {
        "id": 5,
        "name": "Plage de date personnalisée"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Appliquer",
      "PLACEHOLDER": "Sélectionnez la plage de dates"
    },
    "GROUP_BY_FILTER_DROPDOWN_LABEL": "Par groupe",
    "DURATION_FILTER_LABEL": "Duration",
    "GROUP_BY_DAY_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Jour"
      }
    ],
    "GROUP_BY_WEEK_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Jour"
      },
      {
        "id": 2,
        "groupBy": "Semaine"
      }
    ],
    "GROUP_BY_MONTH_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Jour"
      },
      {
        "id": 2,
        "groupBy": "Semaine"
      },
      {
        "id": 3,
        "groupBy": "Mois"
      }
    ],
    "GROUP_BY_YEAR_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Jour"
      },
      {
        "id": 2,
        "groupBy": "Semaine"
      },
      {
        "id": 3,
        "groupBy": "Mois"
      },
      {
        "id": 4,
        "groupBy": "Année"
      }
    ],
    "BUSINESS_HOURS": "Heures de bureau"
  },
  "AGENT_REPORTS": {
    "HEADER": "Présentation des agents",
    "LOADING_CHART": "Chargement des données du graphique ...",
    "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
    "DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
    "FILTER_DROPDOWN_LABEL": "Sélectionner un agent",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
        "DESC": "(Total)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Messages entrants",
        "DESC": "(Total)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Messages sortants",
        "DESC": "(Total)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de résolution",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Nombre de résolutions",
        "DESC": "(Total)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 derniers jours"
      },
      {
        "id": 1,
        "name": "30 derniers jours"
      },
      {
        "id": 2,
        "name": "3 derniers mois"
      },
      {
        "id": 3,
        "name": "6 derniers mois"
      },
      {
        "id": 4,
        "name": "Année dernière"
      },
      {
        "id": 5,
        "name": "Plage de date personnalisée"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Appliquer",
      "PLACEHOLDER": "Sélectionnez la plage de dates"
    }
  },
  "LABEL_REPORTS": {
    "HEADER": "Présentation des étiquettes",
    "LOADING_CHART": "Chargement des données du graphique ...",
    "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
    "DOWNLOAD_LABEL_REPORTS": "Télécharger les rapports d'étiquettes",
    "FILTER_DROPDOWN_LABEL": "Sélectionnez l'étiquette",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
        "DESC": "(Total)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Messages entrants",
        "DESC": "(Total)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Messages sortants",
        "DESC": "(Total)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de résolution",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Nombre de résolutions",
        "DESC": "(Total)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 derniers jours"
      },
      {
        "id": 1,
        "name": "30 derniers jours"
      },
      {
        "id": 2,
        "name": "3 derniers mois"
      },
      {
        "id": 3,
        "name": "6 derniers mois"
      },
      {
        "id": 4,
        "name": "Année dernière"
      },
      {
        "id": 5,
        "name": "Plage de date personnalisée"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Appliquer",
      "PLACEHOLDER": "Sélectionnez la plage de dates"
    }
  },
  "INBOX_REPORTS": {
    "HEADER": "Présentation de la boîte de réception",
    "LOADING_CHART": "Chargement des données du graphique ...",
    "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
    "DOWNLOAD_INBOX_REPORTS": "Télécharger les rapports de la boîte de réception",
    "FILTER_DROPDOWN_LABEL": "Sélectionner la boîte de réception",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
        "DESC": "(Total)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Messages entrants",
        "DESC": "(Total)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Messages sortants",
        "DESC": "(Total)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de résolution",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Nombre de résolutions",
        "DESC": "(Total)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 derniers jours"
      },
      {
        "id": 1,
        "name": "30 derniers jours"
      },
      {
        "id": 2,
        "name": "3 derniers mois"
      },
      {
        "id": 3,
        "name": "6 derniers mois"
      },
      {
        "id": 4,
        "name": "Année dernière"
      },
      {
        "id": 5,
        "name": "Plage de date personnalisée"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Appliquer",
      "PLACEHOLDER": "Sélectionnez la plage de dates"
    }
  },
  "TEAM_REPORTS": {
    "HEADER": "Présentation de l'équipe",
    "LOADING_CHART": "Chargement des données du graphique ...",
    "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
    "DOWNLOAD_TEAM_REPORTS": "Télécharger les rapports d'équipe",
    "FILTER_DROPDOWN_LABEL": "Choisis une équipe",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
        "DESC": "(Total)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Messages entrants",
        "DESC": "(Total)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Messages sortants",
        "DESC": "(Total)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de résolution",
        "DESC": "(Moy.)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Nombre de résolutions",
        "DESC": "(Total)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "7 derniers jours"
      },
      {
        "id": 1,
        "name": "30 derniers jours"
      },
      {
        "id": 2,
        "name": "3 derniers mois"
      },
      {
        "id": 3,
        "name": "6 derniers mois"
      },
      {
        "id": 4,
        "name": "Année dernière"
      },
      {
        "id": 5,
        "name": "Plage de date personnalisée"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Appliquer",
      "PLACEHOLDER": "Sélectionnez la plage de dates"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "Rapports CSAT",
    "NO_RECORDS": "Il n'y a aucune réponse à l'enquête CSAT disponible.",
    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choisissez des agents"
      }
    },
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Contact",
        "AGENT_NAME": "Agent assigné",
        "RATING": "Note",
        "FEEDBACK_TEXT": "Commentaire sur la rétroaction"
      }
    },
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Réponses totales",
        "TOOLTIP": "Nombre total de réponses collectées"
      },
      "SATISFACTION_SCORE": {
        "LABEL": "Score de satisfaction",
        "TOOLTIP": "Nombre total de réponses positives / Nombre total de réponses * 100"
      },
      "RESPONSE_RATE": {
        "LABEL": "Taux de réponse",
        "TOOLTIP": "Nombre total de réponses / Nombre total de messages de l'enquête CSAT envoyés * 100"
      }
    }
  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Vue d'ensemble",
    "LIVE": "Live",
    "ACCOUNT_CONVERSATIONS": {
      "HEADER": "Open Conversations",
      "LOADING_MESSAGE": "Loading conversation metrics...",
      "OPEN": "Ouvert",
      "UNATTENDED": "Unattended",
      "UNASSIGNED": "Non assigné"
    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
      "NO_AGENTS": "There are no conversations by agents",
      "TABLE_HEADER": {
        "AGENT": "Agent",
        "OPEN": "OPEN",
        "UNATTENDED": "Unattended",
        "STATUS": "État"
      }
    },
    "AGENT_STATUS": {
      "HEADER": "Agent status",
      "ONLINE": "En ligne",
      "BUSY": "Occupé(e)",
      "OFFLINE": "Hors-ligne"
    }
  }
}